26/11/2024
Support Coordinator
ARENA OF ABILITY SUPPORT SERVICES
Salisbury, Brisbane QLD
Part time
Brisbane - Support Coordinator - Part-Time
About Arena of Ability Support Services
Arena of Ability Support Services Pty Ltd (AASS) is a registered NDIS Provider operating in Queensland. At AASS, we are committed to working with NDIS Participants and their support networks to get the most of their NDIS plan and achieve greater independence. We strive to ensure that our NDIS Participants' choice and control work properly for them. Due to recent business growth, newly created positions have been established to support the organisation's expansion in Salisbury.
About the opportunity
As a Support Coordinator, you will be responsible for ensuring our NDIA Participants are supported to achieve their goals as identified in their NDIS plans, enabling greater independence. You will help bring each participants’ NDIS plan to life. You will provide assistance to strengthen participants’ ability to coordinate and implement their supports, help participants to strengthen their informal networks, and coordinate a range of services, including funded and mainstream supports.
In this role you will:
- Build capacity and implement all supports in a participant's NDIS plan
- Negotiate appropriate support and services, review service agreements and connect participants with community and mainstream services
- Monitor service agreements, schedules of support, and other plan commitments to remain informed of financial commitments and the potential effects
- Report back to the NDIA on the outcome and goals, as required
- Coordinate supports for individuals and families within their homes and in the community
- Collaborate and liaise with internal and external service providers
- Assist participants to develop and maintain positive relationships with friends, family, service providers, and supports
- Have a demonstrated understanding of the NDIS and experience managing funded plans
- Provide participants with assistance to: resolve problems or issues that arise; understand their responsibilities under service agreements; change or end a service agreement; etc
- Assist the participant to prepare for plan reviews:
- Help participants decide on what actions to take to achieve goals in relation to daily living skills, life transition planning, social participation, etc.
- Be based out of an office in Salisbury.
Qualifications:
- A qualification in Human Services, or other relevant qualification and experience supporting people with disability.
- Current First Aid Certificate (Desirable)
- Undergo criminal history screening and obtain and maintain a positive notice and NDIS worker screening clearance to the Disability Services Act 2006 (Qld)
- Current Drivers Licence
Skills:
- Previous experience working with people who have a disability and their support network
- Highly developed interpersonal skills and demonstrated experience in customer service and administration
- Relevant experience in coordinating responsive individualised support to participants with complex needs and their families within the NDIS.
- A commitment to person-centred and family centred practice and maximising the opportunities and support of participants with disabilities and their families within their local communities.
- A sound understanding of relevant legislation, NDIS procedural guidelines, and the full range of community services that may be required by participants.
- Awareness of the rights of people with intellectual disabilities and/or multiple disabilities
- Proficient use in Microsoft Office Suite and Customer Related Databases
- Highly developed written and oral communication skills with the ability to engage with a diverse group of stakeholders and prepare detailed reports.
- Ability to take initiative, organise, plan and prioritise work
- High level of organisational skills and the ability to balance multiple priorities and conflicting deadlines
- Prepared to be proactive and follow up with clients as they select a provider
- Ability to listen and ask questions to understand a clients' needs and match them with one of our services
- Strong skills in establishing, maintaining and reporting on systems and processes
- Demonstrated experience in support planning, working within a person-centred Framework.
- Able to work autonomously and within the team.
On Offer:
- Great team and work environment with a good culture and supportive management
- Part-time with excellent salary
- 24 hours per week – 3 days per week
- Training and development opportunities
- Flexible working environment after probation
To make an initial confidential enquiry, please contact us by email: [email protected]
