30/07/2026
Been charged for something you didn't receive? Here's what to doβ¦
Invoice errors happen - and as a participant, you have every right to query a charge that doesn't look right.
Here's how to handle itβ¦
β Check the invoice details against the service you actually received
β Contact your provider directly to clarify
β Loop in your plan manager if it's not resolved
At Nexus, we keep a close eye on invoices and will always flag anything that looks off - so you're never paying for something you shouldn't.
π 03 9500 8666
π§ [email protected]