Virtual Emergency Department

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Virtual Emergency Department

Access emergency care from trained doctors and nurses 24/7, from anywhere in Victoria, Australia.

22/07/2026

If you've used the Virtual Emergency Department before, you might notice something different next time you log on... it's had a bit of a refresh 💫

While the look is new, everything that matters is the same: free, 24/7 video calls with real emergency doctors and nurses when you need care fast but it's not life-threatening.

Since it launched, it's helped over 900,000 Victorians get the care they needed without a trip to the Emergency Department. This update just brings it in line with Victoria's other urgent care services (like Urgent Care Clinics and Nurse-on-Call) so it's easier to find the right care at the right time.

Same service. Same team. Just easier to spot.

Register now so it's ready when you need it: https://ved.vic.gov.au/

20/07/2026

New look, same great service!

Next time you log onto VVED things may look a little different. We are changing the name to the Virtual Emergency Department and updating the look to link to other urgent care services.

Urgent care services - including the Virtual Emergency Department, Urgent Care Clinics and Nurse-on-Call - are for when you can’t wait for healthcare, but it’s not life-threatening.

The service itself remains the same: free, 24/7 video calls with emergency doctors and nurses, for urgent but non life threatening health concerns. If you’re not sure if you need to go to an emergency department, try the Virtual Emergency Department first.

Remember you can register in advance on www.vved.org.au, so it’s even easier to access the service when you need it.

02/04/2026

🐣 The Easter long weekend is here, time for chocolate, family and a well deserved break. But if a health issue pops up, it is no egg joke.

If you feel unwell and it is not life threatening, VVED is here to help. Our emergency doctors and nurses can assess you online anywhere in Victoria and guide you on what to do next, so you can get back to your Easter plans.

🐰 Heading into Easter, UCC at MCH will be open Good Friday and Easter Monday 12pm to 8pm. And VVED remain available 24 hours a day, 7 days a week.

👉 Register today so you are ready when you need it: www.vved.au

Use VVED for non-life-threatening emergencies only. If your situation is life-threatening please call Triple Zero (000).

03/02/2026

Summer holidays are winding down, but the hot days are sticking around. Whether you’re heading back to work or your kids are back at school, unexpected health issues can still pop up.

🌡️ Extreme weather, dehydration, or other urgent but non-life-threatening concerns don’t have to ruin your day. VVED’s emergency doctors and nurses are available online 24/7 across Victoria to support you and your family wherever you are.

From school drop-offs to office desks, get fast virtual care without the wait.

Use VVED for non‑life‑threatening emergencies only. If your situation is life‑threatening, please call Triple Zero (000).

Register now so you’re ready if you need it: www.vved.au

23/01/2026

☀️ Long weekend plans? Hot weather can sneak up on you. Sunburn, heat exhaustion, dehydration or dizziness can make your day out miserable.

💧 Stay cool by drinking water regularly, resting in the shade, avoiding strenuous activity during peak heat, and checking on friends, family and pets.

If you start feeling unwell, dizzy, faint, nauseous, very weak, confused or with a high fever, don’t wait in line. VVED can help. Our emergency doctors and nurses are available online 24 hours a day, 7 days a week across Victoria to assess urgent non-life-threatening issues.

Use VVED for non-life-threatening emergencies only; if your situation is life-threatening, please call Triple Zero (000).

👉 Register now so you are ready if you need it: www.vved.au

19/01/2026

🥎 The Australian Open is heating up and so can the stands. If the heat or long waits leave you feeling dizzy, faint, nauseous or unwell, don’t tough it out alone. 🔥

💧 Stay cool, sip water and find shade where you can, but if you need urgent medical advice for a non‑life‑threatening issue, VVED will serve you online from the tennis court or anywhere else in Victoria.

Quick care without the queues, our emergency doctors and nurses are available 24/7 so you can get checked while you cheer.

Use VVED for non‑life‑threatening emergencies only; if your situation is life‑threatening, please call Triple Zero (000).

Register now so you are ready if you need it: www.vved.au

30/12/2025

🎆 As we welcome the new year, plans, celebrations and busy days can continue. If a health concern comes up and it is not life threatening, support is still available.

VVED provides free emergency care online, connecting you with emergency doctors and nurses anywhere in Victoria. Get assessed from home and receive guidance on the right next steps, without unnecessary trips to a busy emergency department.

VVED is available 24 hours a day, 7 days a week, including public holidays.

👉 Register today so you are ready when you need it: www.vved.au

Use VVED for non-life-threatening emergencies only. If your situation is life-threatening please call Triple Zero (000).

Address

Melbourne, VIC

Telephone

+61384058000

Website

https://ved.vic.gov.au/, https://vved.au/

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