Essential Hospitality Solutions

Essential Hospitality Solutions Helping organizations become more hospitable to their internal and external customers.

06/05/2026

How Great Leaders Build the Next Version of Their Business
with Ash Seddeek
Most leaders are stuck… not because they lack talent, but because they’re too busy managing today to design tomorrow.
They’re optimizing processes, tweaking systems, and sitting in back-to-back meetings—while the future of their business quietly drifts further out of reach.
🛎 In this episode of Marc Haine Live, we tackle one of the most expensive blind spots in business: the inability to clearly envision—and execute—the next level of transformation.
My guest, Ash Seddeek, a Leadership Communication Strategist and Executive Presence Expert, shares powerful frameworks that help leaders break out of reactive mode and step into visionary leadership.
We explore: • The Tension Index and how it reveals the gap between where you are and where you should be • The TIE Model to uncover transformational opportunities across your business • The concept of Exponential Value Moments (EVMs)—small shifts that create massive impact • And why the best leaders become Chief Excitement Officers, not just operators
If you’ve ever felt like you’re working harder but not moving forward… this episode will show you how to stop managing the present—and start building the future.
Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you at https://meetwith.marchaine.com
About Ash
Ash Seddeek is the Founder and CEO of the Executive Greatness Institute, where he helps executives,founders, and leadership teams communicate with conviction, clarity, and presence. A two-time Fulbright Scholar, Marshall Goldsmith Certified Executive Coach, and bestselling author, Ash has coached leaders at Cisco, Google, Uber, HPE, and Sprinklr to deliver powerful strategic narratives that inspire action and accelerate transformation. He holds an MBA from Santa Clara University with executive education from Harvard Business School and Stanford GSB. Ash also founded Intelligent Context AI, an incubator for AI-driven ventures, including YamaPay and Mivante. His mission: help leaders find their voice, tell their story, and realize their boldest ambitions.
Here is the info about the strategic leader planner https://www.lulu.com/shop/ash-seddeek...
Connect with Ash
www.executivegreatness.comwww.communicatewithclarity.cowww.leadeffectively.co
[email protected]: www.linkedin.com/in/ashseddeek
----more----About Your Host, Marc Haine
Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.
Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher
Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.
Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.
Dare to be the exception™
Connect with Marc
+1 (780) 729-4932
🗓️ https://meetwith.marchaine.com

[email protected]
http://MarcHaine.com
IG: https://www.instagram.com/marcjlhaine
FB: https://www.facebook.com/MasterofExperiences
IN: https://instagram.com/MarcJLHaine
TW: https://twitter.com/MarcHaine2
LI: https://www.linkedin.com/in/marchaine/
YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

06/01/2026

The Knowledge Drain: What Happens When Senior Employees Retire
with Dr. Andi Simon
Every business leader knows people eventually retire.
What most leaders don’t realize is that when someone walks out the door… they take decades of experience, relationships, judgment, and cultural memory with them.
And most organizations aren’t ready for that moment.
In this episode of Marc Haine Live, I sit down with Dr. Andi Simon, corporate anthropologist and CEO of Simon Associates Management Consultants, to unpack the hidden business risks of retirement.
Too many companies treat retirement like an HR paperwork process. But the reality is far bigger. When senior people leave, organizations often lose critical tacit knowledge — the unwritten “how things really work” inside the business.
The result?

Customer relationships weaken.Leadership pipelines wobble.Teams lose confidence.And productivity quietly dips.

Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you at https://meetwith.marchaine.com
About Andi
Dr. Andi Simon is a corporate anthropologist, CEO of Simon Associates Management Consultants, and a globally recognized expert on culture change, leadership transitions, and business growth.With over two decades of experience helping organizations rethink how they operate, Andi brings a unique lens to business strategy — blending anthropology, behavioral science, and Blue Ocean Strategy to uncover what truly drives performance.She has conducted more than 500 strategy workshops worldwide, guiding companies in healthcare, financial services, manufacturing, and professional services through complex transitions — from digital transformation to succession planning.With over 400 episodes, her podcast, On the Brink with Andi Simon, was ranked 18th among the top podcasts on the topic of Change.Before founding her firm, she held senior leadership roles in banking and healthcare, where she led major operational turnarounds under intense regulatory and financial pressure.
She is the author of:On the Brink: A Fresh Lens to Take Your Business to New HeightsRethink: Smashing the Myths of Women in BusinessWomen Mean Business
Her newest work, Rethink Retirement: It’s not the end but the beginning of what’s next, focuses on The Hidden Cost of Retirement for Businesses — helping leaders redesign retirement transitions to protect knowledge, culture, and long-term value.
Connect with Andi
www.simonassociates.netwww.andisimon.comasimon@simonassociates.net" rel="ugc" target="_blank">https://www.simonassociates.netwww.andisimon.comasimon@simonassociates.net
/ andisimon / simonassociatesmanagementconsultants https://x.com/Andisamc

----more----About Your Host, Marc Haine
Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.
Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher
Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.
Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.
Dare to be the exception™
Connect with Marc
+1 (780) 729-4932
🗓️ https://meetwith.marchaine.com

[email protected]
http://MarcHaine.com
IG: https://www.instagram.com/marcjlhaine
FB: https://www.facebook.com/MasterofExperiences
IN: https://instagram.com/MarcJLHaine
TW: https://twitter.com/MarcHaine2
LI: https://www.linkedin.com/in/marchaine/
YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

05/11/2026

How Leaders Can Fix Hybrid Before It Breaks Your Culture
with Ranya Nehmeh
Hybrid work was supposed to be the silver bullet. Instead, it turned into a rubber band—stretching teams thin, snapping collaboration, and leaving leaders holding the pieces. While organizations rushed into “flexibility,” they forgot to redesign the one thing holding their culture together: the office.
🛎 In this episode of Marc Haine Live, we sit down with Senior HR Strategist, author, and future-of-work powerhouse Ranya Nehmeh, whose newest book In Praise of the Office argues that the workplace isn’t dead—it’s just misunderstood.
Ranya breaks down: • Why hybrid work still isn’t working (and no, it’s not because people “don’t want to come in”) • Why engagement is dropping even as flexibility rises • How the office—used intentionally—becomes the home base for trust, collaboration, and culture • The leadership blind spot that’s costing companies connection, creativity, and performance • The future of work models that actually support belonging
You’ll walk away with practical tools to design a hybrid system that WORKS—one based on trust, purpose, and human connection rather than attendance tracking and hope.
If you’re a leader struggling with disengaged teams… or wondering why your hybrid policy is producing meh results… this episode hands you clarity on a silver platter.
Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you at https://meetwith.marchaine.com
About Ranya
Ranya Nehmeh is a senior HR strategist with expertise in people strategy, HR policy, leadership development, and talent management. She has held key HR roles at the OPEC Fund for International Development in Vienna and the European Central Bank in Frankfurt. She is a lecturer at the University of Applied Sciences for Management & Communication in Vienna and the author of In Praise of the Office: The Limits to Hybrid and Remote Work (2025) and The Chameleon Leader: Connecting with Millennials (2019). Ranya holds a master’s in industrial relations and human resource management from the London School of Economics & Political Science (LSE) and a Doctor of Business Administration from the Swiss Management Center in Zug. Her recent articles, co-authored with Wharton professor Peter Cappelli, include “Hybrid Still Isn’t Working” (Harvard Business Review July/August 2025), “Sustainable Agility: How HR Can Survive the Rapid Pace of Change” (People + Strategy Journal, SHRM, July 2024), “It’s Time to Do Away with ‘Dry Promotions,’” (Harvard Business Review, July 2024) and “HR’s New Role” (Harvard Business Review, May/June 2024 magazine).
Get her book: In Praise of the Office: The Limits to Hybrid and Remote Work.
Connect with Ranya
[email protected]" rel="ugc" target="_blank">[email protected]
/ ranyanehmeh / ranyanehmeh / ranya.nehmeh / .nehmeh
----more----About Your Host, Marc Haine
Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.
Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher
Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.
Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.
Dare to be the exception™
Connect with Marc
+1 (780) 729-4932
🗓️ https://meetwith.marchaine.com

[email protected]
http://MarcHaine.com
IG: https://www.instagram.com/marcjlhaine
FB: https://www.facebook.com/MasterofExperiences
IN: https://instagram.com/MarcJLHaine
TW: https://twitter.com/MarcHaine2
LI: https://www.linkedin.com/in/marchaine/
YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

04/27/2026

Command, Communicate, Carry Out: The Crisis Leadership Formula
with Patrick Hardy
What happens when disaster strikes your business?
Flood. Cyberattack. System failure. Security threat.
Most organizations believe they’re prepared because they have a disaster plan. But when a real emergency happens, something unexpected occurs: people freeze.
This phenomenon—known as the bystander effect—can paralyze organizations at the exact moment decisive action is needed.
In this episode of Marc Haine Live, Marc sits down with Disaster Patrick, a crisis response expert known for stress-testing disaster programs in extreme environments.
Patrick shares how leaders can replace outdated disaster plans with something far more effective: an Elite Crisis Team mindset.
About Patrick
Disaster Patrick isn’t your ordinary disaster professional; he stress-tests disaster programs them in the most extreme environments on earth. From performing 28 hours of non-stop CPR to testing engineering limits of Lego Structures in 200-mile-per-hour wind tunnels, he’s the mastermind behind the C3 Method: Command, Communicate, and Carry Out. Through his 'Disaster Lab' on YouTube, he’s helping businesses move beyond the 'red binder' to build elite teams that don't just survive a crisis—they command it.
Connect with Patrick
www.disasterpatrick.com‪‬

----more----About Your Host, Marc Haine
Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.
Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher
Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.
Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.
Dare to be the exception™
Connect with Marc
+1 (780) 729-4932
🗓️ https://meetwith.marchaine.com

[email protected]
http://MarcHaine.com
IG: https://www.instagram.com/marcjlhaine
FB: https://www.facebook.com/MasterofExperiences
IN: https://instagram.com/MarcJLHaine
TW: https://twitter.com/MarcHaine2
LI: https://www.linkedin.com/in/marchaine/
YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

04/06/2026

How to Become Ridiculously Easy to Do Business
with David Avrin
Why do customers leave—even when they say they’re satisfied?
Here’s the uncomfortable truth: satisfaction isn’t loyalty. And in today’s marketplace, frustration isn’t a surprise anymore… it’s expected.
In this episode of Experience Leadership, I sit down with globally recognized customer experience expert David Avrin, author of Ridiculously Easy to Do Business With, to tackle one of the biggest and most expensive problems organizations face: built-in friction.
Policies. Procedures. Silos. “That’s just how we do it.”All of it adds up to customer frustration—and your customers are reacting.
David shares powerful research from 2026, revealing that when customers encounter friction, only 14% do nothing. The other 86% take action—and most of that action hurts your business. They leave. They tell others. They disengage.
We unpack: • Why customer satisfaction is no longer a reliable predictor of loyalty • Why customers now give only one or two chances • Why your most dangerous customers rarely complain • And how to use behavioural research to predict what frustrated customers will actually do
If you want to attract, retain, and protect your customers in a market where switching is easy and patience is thin, this conversation is your wake-up call.
🚨 Get David's 2026 Report here 👉🏼 https://www.ridiculouslyeasy.com/report
About David
One of the most in-demand Customer Experience speakers and consultants in the world today, David Avrin, CSP, Global Speaking Fellow, has shared his content-rich, entertaining and actionable presentations with enthusiastic audiences across North America and in over 30 countries around the world. David helps organizations better understand and connect with their changing customers and clients to help future-proof their businesses.
David's insights have been featured on thousands of media outlets around the world. He is also the author of seven books, including the acclaimed: It's Not Who You Know, It's Who Knows You!, Why Customers Leave (and How to Win Them Back), The Morning Huddle, and his newest book, Ridiculously Easy to Do Business With.
Connect with David
ridiculouslyeasy.comhttps://www.instagram.com/therealdavidavrinhttps://www.youtube.com/channel/UCtH4DdaOhbturnA9OI80kPwhttps://www.facebook.com/DavidAvrinFanshttps://www.linkedin.com/in/davidavrin/
----more----About Your Host, Marc Haine
Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.
Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher
Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.
Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.
Dare to be the exception™
Connect with Marc
+1 (780) 729-4932
🗓️ https://meetwith.marchaine.com

[email protected]
http://MarcHaine.com
IG: https://www.instagram.com/marcjlhaine
FB: https://www.facebook.com/MasterofExperiences
IN: https://instagram.com/MarcJLHaine
TW: https://twitter.com/MarcHaine2
LI: https://www.linkedin.com/in/marchaine/
YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

03/30/2026

Courageous Leadership
with Rick Denley
Struggling to retain top talent?
In this episode of Marc Haine Live, Growth Leader Rick Denley reveals why courageous leadership is the missing piece in attracting, engaging, and retaining high-performing teams.Only 44% of employees are fully engaged at work. That means most teams are underperforming — and many leaders don’t even realize it.
In this conversation, you’ll learn: • Why trust is the new competitive advantage • How to empower people through purpose and participation • Why investing in growth keeps top performers • The difference between control-based and trust-based leadership • Practical steps to become a courageous leader
If you want people to rise with you — you must lead in a way worth rising for.
Connect with Rick:
Website: https://rickdenley.com/Instagram: https://www.instagram.com/rick_denley/LinkedIn: https://www.linkedin.com/in/rickdenley/
Book: REINVENT YOURSELF
About Rick
Rick is a courageous leader. Having led multinational corporations for decades and coaching high-level executives, entrepreneurs and athletes. Looking to share his learnings, he wrote what became a best-selling book entitled ’REINVENTEDYOURSELF, a blueprint to assist people to make courageous changes through any mess, mission or movement they are on. Drawing on his personal experiences of change, he himself changed to pursue his dream of entrepreneurship by founding Peak Performance Leadership.
His solopreneur efforts help others grow into their best version of themselves. Leveraging his career and life experiences, he shares his successful Change Growth Formula to thousands through his speaking, coaching and consulting. Rick is a sought-after keynote speaker and renowned coach. Rick’s philanthropic efforts as an amateur boxer and triathlete raise funds to end cancer in our lifetime. Rick Denley is a COURAGEOUS LEADER! He is the best-selling author of REINVENT YOURSELF, and a top authority on growth through CHANGE LEADERSHIP. With over 30 years of scaling and growth success—leading multinational corporations, coaching executives, and professional athletes—Rick EMPOWERS LEADERS to transform and maximize their INFLUENCE AND IMPACT.
His philanthropy involves being an UNDEFEATED AMATEUR BOXER and TRIATHLETE, raising funds & awareness for cancer research at The Princess Margaret Hospital. As an award-winning international COACH, CONSULTANT & SPEAKER, Rick has INSPIRED THOUSANDS worldwide to break barriers and reach THEIR PEAK PERFORMANCE.
----more----About Your Host, Marc Haine
Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.
Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher
Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.
Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.
Dare to be the exception™
Connect with Marc
+1 (780) 729-4932
🗓️ https://meetwith.marchaine.com

[email protected]
http://MarcHaine.com
IG: https://www.instagram.com/marcjlhaine
FB: https://www.facebook.com/MasterofExperiences
IN: https://instagram.com/MarcJLHaine
TW: https://twitter.com/MarcHaine2
LI: https://www.linkedin.com/in/marchaine/
YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

03/23/2026

How Leaders Accidentally Become the Bottleneck
with Brad Poulos
Most business owners are exhausted—not because they’re lazy, but because they’re trying to carry a business that was never designed to support them.
In this episode of Marc Haine Live, Canada’s Small Business Professor Brad Poulos explains why many of the problems owners obsess over aren’t real problems at all—and why stepping back can sometimes be the most profitable move you make.
You’ll learn:• Why most businesses fail from small mistakes, not big ones• How decision overload destroys scale and cash flow• When growth is actually the wrong goal• Why letting go is a leadership skill—not a risk
This episode is a must-watch for founders, operators, and managers who want a business that works for them—not one they constantly rescue.
Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you at https://meetwith.marchaine.com
About Brad
Brad Poulos—known as Canada’s Small Business Professor—helps entrepreneurs think clearly about hard decisions.
He’s not a theorist. He’s an operator.
Brad has started businesses, sold some, closed others, and scaled a startup to #8 on the Profit 100 list. He has raised capital as a public company CEO on both Wall Street and Bay Street. In other words, he’s lived the pressure, the payroll anxiety, the growth excitement—and the occasional “what was I thinking?” moment that comes with building something real.
For the past 16 years, Brad has taught entrepreneurship, strategy, and small business at Toronto Metropolitan University, where he also launched Canada’s first Cannabis Essentials course series. He is the author of Most Problems Solve Themselves and The Small Business Operator’s Manual, and co-author of From Pitch to Payoff.
Brad’s philosophy is simple:Build a business that is profitable, focused, and built to last.
No startup theatre. No jargon. Just practical operating principles that work in the real world.
Connect with Brad
📍 Website: bradpoulos.com📧 Email: [email protected]🔗 LinkedIn: https://www.linkedin.com/in/bradpoulos/📘 Facebook: https://www.facebook.com/brad.poulos
----more----About Your Host, Marc Haine
Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.
Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher
Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.
Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.
Dare to be the exception™
Connect with Marc
+1 (780) 729-4932
🗓️ https://meetwith.marchaine.com

[email protected]
http://MarcHaine.com
IG: https://www.instagram.com/marcjlhaine
FB: https://www.facebook.com/MasterofExperiences
IN: https://instagram.com/MarcJLHaine
TW: https://twitter.com/MarcHaine2
LI: https://www.linkedin.com/in/marchaine/
YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

03/19/2026

The Hidden Signals That Shape Leadership Impact
with Dr. Scott Hutcheson
Most leaders think their impact comes from intelligence, experience, or authority.
And that belief is quietly costing them trust, momentum, and results.
In this episode of Marc Haine Live, I’m joined by Dr. Scott Hutcheson, professor and author of Biohacking Leadership, to challenge one of leadership’s most dangerous myths: that good intentions equal positive impact.
Scott explains why leadership impact is shaped less by strategy and more by the biological and behavioural signals leaders send every single day—often without realizing it. When those signals create stress, uncertainty, or inconsistency, even highly competent leaders see their impact stall or backfire.
In this conversation, we unpack:

What leadership impact really is (and why most leaders misunderstand it)
Why small, repeatable behaviours matter more than charisma or expertise
How inconsistency quietly erodes trust—even when decisions are “right”
Practical ways to increase impact without working harder or saying more

If you’ve ever thought, “I don’t get it—I’m doing everything right,” this episode might explain exactly what’s happening.
About Scott
Dr. Scott Hutcheson is a professor, author, and practitioner whose work focuses on leadership, team, and organizational performance through the biology of behaviour. He’s worked with over 4000 leaders from 147 different countries.
Connect with Dr. Scott
www.scotthutcheson.com
Linkedin: / scotthutcheson

----more----About Your Host, Marc Haine
Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.
Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher
Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.
Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.
Dare to be the exception™
Connect with Marc
+1 (780) 729-4932
🗓️ https://meetwith.marchaine.com

[email protected]
http://MarcHaine.com
IG: https://www.instagram.com/marcjlhaine
FB: https://www.facebook.com/MasterofExperiences
IN: https://instagram.com/MarcJLHaine
TW: https://twitter.com/MarcHaine2
LI: https://www.linkedin.com/in/marchaine/
YT: https://www.MarcHaineLive.com

Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.

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