13/08/2026
🎉 💫A result we are incredibly proud of!💫🎉
As we are about to experience a natural phenomona …
We’re delighted to share some feedback following our recent mock inspection.
The service achieved a potential overall rating of ‘Good’ with our Caring domain assessed as ‘Outstanding’ at 95% 🩵
For us, this is so much more than a score. It is a reflection of the culture we have worked incredibly hard to build — a culture where people are genuinely known, listened to, respected and supported to live the lives they choose.
The feedback highlighted a truly caring, compassionate and person-centred service, with many examples of our incredible team going above and beyond to achieve outcomes that genuinely matter to the people we support.
What made us especially proud was the consistency between what people receiving our care and their families told the inspector, and what was seen through care records, case studies and conversations with our team.
From supporting people to remain independent and take positive risks, to adapting care around individual goals, relationships and quality of life — our team demonstrated what person-centred care really means.
And yes… that includes swimming, ponies 😂 and even someone helping to train their own care team in the use of their transfer equipment!🐴🏊♀️
There are, of course, areas we need to strengthen, particularly around governance, documentation and recording. Importantly, the feedback was clear that these areas did not indicate poor or unsafe care— rather, the paperwork did not always fully reflect the exceptional care being delivered in practice.
Perhaps the comment that means the most to us was from Danni out inspector, who said:
I would genuinely be happy for them to care for a member of my own family.”*
We honestly couldn’t ask for a stronger endorsement. ❤️
A huge THANK YOU to every member of our team. This achievement belongs to you.
To our clients and families and the community who have believed in us, thank you for trusting us.
And to Emma and the whole team 95% Outstanding for Caring is something you should be incredibly proud of 🎉
We’ll celebrate this achievement, learn from the feedback and keep striving to be even better.
Care with heart. Care with purpose. Care that makes a difference. 🩵💙💕🪽🌎🌊