Cradley Surgery

Cradley Surgery Cradley Surgery provides Primary Care to over 4,000 patients
This page is only used to communicate information.

Please contact the Surgery directly, we cannot offer medical advice though this page. Dispensary opening hours are not the same as the Surgery

12/06/2026

‼️ Website Issues ‼️

We seem to be having some issues with our website not appearing on Google. Please can you follow the link below to access it fully. We hope to have this rectified as soon as possible.

https://www.cradleysurgery.nhs.uk/

We always aim to have appointments available without a long wait time. We really appreciate feedback like this which h...
12/06/2026



We always aim to have appointments available without a long wait time. We really appreciate feedback like this which highlights to us that this is being recognised. As always, we appreciate the feedback provided by our patients.

To leave us some valued feedback, please follow the link below or collect a form in reception.
https://www.cradleysurgery.nhs.uk/.../friends-family.../...

This patient highlighted that the radio seemed to loud.We have the radio on to try and mitigate the noise from our rec...
05/06/2026



This patient highlighted that the radio seemed to loud.

We have the radio on to try and mitigate the noise from our reception teams on the phone, talking to patients at the desk and to try and protect others from hearing personal information.

It's there to assist confidentiality for all of our patients. If anyone is disturbed by it at any time we can of course reduce the volume or turn it off whilst you are waiting if requested.

You can also wait outside for your appointment if you would prefer. If any of pur patients decide to wait outside, please can you inform reception so the clinicians know where to find you.

To leave us some valued feedback, please follow the link below or collect a form in reception.
https://www.cradleysurgery.nhs.uk/.../friends-family.../...

Listening matters! At our surgery, we believe every patient deserves to be heard. We are proud to create an environmen...
29/05/2026



Listening matters! At our surgery, we believe every patient deserves to be heard. We are proud to create an environment where patients feel comfortable discussing their health without feeling rushed.

Thank you for your kind feedback 💙

To leave us some valued feedback, please follow the link below or collect a form in reception.
https://www.cradleysurgery.nhs.uk/.../friends-family.../...

29/05/2026

Dermophotography Photos 📷

Polite notice to patients. When booking your appointment for moles/lesions to be assessed, please can we advise that a maximum of 2 moles/lesions can be assessed and photographed in a single dermatology appointment. If you have further moles/lesions that need to be addressed, please make a further appointment.

Many thanks

Some lovely feedback from one of our valued patients. Here at Cradley, if your problem is urgent, we’ll always try to ...
22/05/2026



Some lovely feedback from one of our valued patients.

Here at Cradley, if your problem is urgent, we’ll always try to see you the same day. We allocate urgent appointments and prioritise care so urgent issues are seen on the day whenever possible.

To leave us some valued feedback, please follow the link below or collect a form in reception. Have a lovely bank holiday weekend 🌞

https://www.cradleysurgery.nhs.uk/.../friends-family-test/?fbclid=IwZXh0bgNhZW0CMTAAYnJpZBEwOVBGd0ZKZm9rMHRISTV1WnNydGMGYXBwX2lkEDIyMjAzOTE3ODgyMDA4OTIAAR5q7TeQmpFCupdcdJqntaUHedrtDU-cRIEFaWwWj-I4H4JFODWgktpOwolLuA_aem_IDJ4-9kjfCNaKwCgpZxE4A

We believe in showing our patients some of the negative feedback as well as the good. This is feedback from one of our...
15/05/2026

We believe in showing our patients some of the negative feedback as well as the good. This is feedback from one of our valued patients.

Whilst we appreciate that waiting for your appointment can be very frustrating, we would like you to understand some of the reasons this may be case.

For instance:

▪︎ The clinician you are seeing could be on an emergency phone call.

▪︎ The clinician could still be with the patient if the patient has multiple problems, mental health concerns or a diagnosis that needs careful discussion.

▪︎ Urgent 'squeeze in' appointments- The clinicians are frequently interrupted by emergencies or same day urgent patients.

We believe on a day to day basis that the practice runs smoothly and on time. If you have any issues regarding a potential wait time whilst here at the surgery, please go and speak to reception and we will do our best to resolve.

To be part of this and leave us feedback, please follow the link or collect a form from reception. https://www.cradleysurgery.nhs.uk/.../friends-family-test/

💫 Happy international nurses day to our beloved nurses Jen, Lyn and Lucia 💫We are sure you will agree what a fabulous jo...
12/05/2026

💫 Happy international nurses day to our beloved nurses Jen, Lyn and Lucia 💫

We are sure you will agree what a fabulous job they all do! ❤️

Not only do they provide care, they listen, follow up when needed and know all of you by name! They are dedicated, passionate and beyond caring for each and every one of our patients.

We are very proud to have such a wonderful nursing team and we want to thank them for their continued dedication, professionalism and high standards they achieve every day here at Cradley 💙

12/05/2026

We’re asking all our patients to help us keep in touch more effectively 📲

It’s really important that we have your up to date contact details, including your mobile number and email address.

We use text messages to:

🔵Remind you about appointments

🔵Share important updates about the surgery

🔵Let you know about services and health information

However, the cost of sending SMS messages is increasing, and as a small practice this has a real impact.

💡 How you can help
If you’re happy to do so, please provide us with your email address. Email is free for us to use and will help us keep you informed without adding extra costs.

👉 We will still send appointment reminders by text message to your mobile phone as usual.

Keeping your details up to date means:

🔵You won’t miss important messages

🔵We can contact you quickly if needed

🔵We can reduce unnecessary costs and use resources where they’re needed most

You can update your details:

🔵At reception

🔵By phone

🔵Or via our online services

Thank you for helping us continue to provide the best possible care to our community.

Address

Bosbury Road, Cradley
Malvern
WR135LT

Opening Hours

Monday 8am - 6:30pm
Tuesday 8am - 6:30pm
Wednesday 8am - 6:30pm
Thursday 8am - 6:30pm
Friday 8am - 6:30pm

Telephone

+441886880207

Website

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