17/07/2026
From 21st July we will be adopting a new online system that allows patients to book appointments and submit admin queries.
A key difference between our new system and what you may have heard being introduced at other surgeries, is that if appointments are available, you will be able to book your appointment there and then. You won’t have to wait for someone to call you back. We believe that the new system will ensure that patients who are in most of need of an appointment will be able to book one.
The new system will not create more appointments. Our clinicians are already working very hard, and it would be unsafe for them to see more patients in a day than they currently do. Instead, we are trying to do more with the resources we have, aiming to ensure that the patient is seen at the right time by the right clinician.
The form will be clearly displayed and available on our website. It can be accessed by a smartphone, tablet or computer.
If you do not have access to a smartphone, tablet or computer, or are unable to use the online form, that’s not a problem. You will still be able to telephone the practice. A receptionist will take your call and submit the form on your behalf by completing it over the telephone. However, we would like to encourage everyone who CAN use the online form to use it. Completing the form will be quicker than waiting on the telephone to speak to a receptionist.
We are committed to providing excellent access to appointments for all our patients and are excited about incorporating new technology that we feel will improve our patients experience of contacting the practice.
