West Rainton Surgery

West Rainton Surgery Welcome to West Rainton Surgery's page.

This page is for health promotion and for sharing practice information only, If you require medical assistance during opening hours please call us on 0191 5843809 or 111 outside of our opening hours.

We had such a great drop-in sessions today. Thank you to the patients that come along.Our final drop in before we go liv...
04/06/2026

We had such a great drop-in sessions today. Thank you to the patients that come along.

Our final drop in before we go live will be on Tuesday 9th June.

Yesterday we had our first patient test group for our new triage system, GP First (ACCURX).GP Partner Dr Curwen, recepti...
03/06/2026

Yesterday we had our first patient test group for our new triage system, GP First (ACCURX).

GP Partner Dr Curwen, reception lead Laura and practice manager Sam met with some patients to put our new system to the test and gain some feedback from a patients perspective.

The feedback from patients was extremely positive. Patients liked how easy the system was to use, how easy it was to access via their phones and how a GP would review their medical concern the same day.

Some questions the patients had were:

Q: What about patients who do not have access to the internet, a smart device or computer?
A: Patients who cannot access the online form can still call the practice and a member of our reception team will complete the form on their behalf.

Q: Do all appointment requests come through this system?
A: Yes, all urgent and routine appointment requests will come through this system and be reviewed by a GP first.

Q: Do I still call the practice up to book a routine appointment once my request has been reviewed?
A: No, once a GP has viewed your request we will then contact you to book an appointment via telephone or we can send you a booking link to book an appointment online for a date and time that suits you.
We are aiming to decrease our waiting times for routine appointments from 5 weeks to 2 weeks with this new system (this will vary due to bank holidays and annual leave throughout the year).

Q: Will this new system help with wasted appointments?
A: Yes, on average we have 140 appointments per month that are wasted by patients not attending the appointment, this new system will reduce this and the amount of wasted appointments we experience daily. We will continue to post our monthly practice workload to monitor the improvement.

Q: Does this system completely replace E-consult?
A: Yes, E-consult will no longer be available to use from Friday 12th June at 6:30pm and our new system will go live Monday 15th June at 8am. The new system is ran by a company called ACCURX which we already use for our SMS communications. Administration and sick note request will be made via the new system.

Q; How can i access the online form?
A: The link for our new triage system will be accessible via the NHS App, our practice website and a link will be posted on this page, we can also send patients the link via text or email. Once you have the link, you can save it onto your device if you wish.

Thank you to the patients who were part of our test group. We really appreciate your time and feedback.

Reminder, We have a drop in sessions with Sam our practice manager on Thursday 11am-12pm and 2pm -3pm. Please pop along if you have any questions.

02/06/2026

May 2026 Practice Workload
👨‍🔬3170 Appointments Attended
✖️188 Appointments Cancelled
❎101 Failed to attend Appointments❎
💻247 E-consultations actioned
💊6485 Prescriptions issued
📞 5335 Telephone Calls Received
⏰1minute 56sec average queue time
Thank you to all of our team for their continuous hard work!
**Reminder to all patients if you can't make an appointment please cancel it**

➡ Swipe to see how easy it is to check your risk of type 2 diabetes, with Diabetes UK. If your risk is high or very high...
02/06/2026

➡ Swipe to see how easy it is to check your risk of type 2 diabetes, with Diabetes UK.

If your risk is high or very high, you can contact your GP – there’s even a template letter to help you.

Find out your risk today: https://riskscore.diabetes.org.uk See less

🌟Today we welcome back Ellie 🌟Ellie has been on maternity leave making some precious memories with Vinny.Great to have y...
01/06/2026

🌟Today we welcome back Ellie 🌟

Ellie has been on maternity leave making some precious memories with Vinny.

Great to have you back Ellie!! ❤️

April's Employee of the Month is …..🌟 Andrew 🌟Andrew, our practice pharmacist, is an invaluable member of our team who g...
26/05/2026

April's Employee of the Month is …..

🌟 Andrew 🌟

Andrew, our practice pharmacist, is an invaluable member of our team who genuine cares about his patients and the practice. He consistently provides excellent support to both colleagues and patients, and his dedication makes a real difference every day.

We are extremely fortunate to have Andrew as part of our team.

Thank you for everything you do Andrew.

**GP First - Patient Information**We have our second drop in session on Thursday 4th June 11am-12pm and 2pm-3pm.Our thir...
26/05/2026

**GP First - Patient Information**

We have our second drop in session on Thursday 4th June 11am-12pm and 2pm-3pm.

Our third and final drop in will be Tuesday 9th June 10am -2pm.

If you have any questions or concerns about our new system, that will go live on Monday 15th June, please come along and see us.

If you cannot attend our drop in sessions and have a question please call us.

**GP First - Patient Information**We have our first drop in session on Tuesday 1pm-3pmIf you have any questions or conce...
21/05/2026

**GP First - Patient Information**

We have our first drop in session on Tuesday 1pm-3pm

If you have any questions or concerns about our new system, that will go live on Monday 15th June, please come along and see us.

If you can't make Tuesday, don't worry, we will be posting more dates next week.

Reminder that we are Closed on Monday. We will reopen at 8am on Tuesday 26th May.
21/05/2026

Reminder that we are Closed on Monday. We will reopen at 8am on Tuesday 26th May.

Following yesterdays communication regarding our new triage system. We would like to share some screenshots on what the ...
19/05/2026

Following yesterdays communication regarding our new triage system. We would like to share some screenshots on what the new system will look like from 15th June 2026.

The system will be accessible via our website, the NHS App, a text link sent from the practice, and we will put a link on this page. The form can be accessed via a PC, laptop, tablet and smart phones.

The system is very easy to use; as easy as posting on Facebook.

For patients who cannot access the online form our reception team will be on hand to support and complete the form on their behalf.

We will be arranging drop-in sessions at the surgery for patients who would like to be shown how to use it. Dates for these sessions will be posted next week.

Once the form is submitted, a GP will look at it the same day and the practice will be in touch. This system will also come with online bookable appointments which our patients have been requesting for some time now.

We understand this is a significant change in how we operate, please be assured we are working hard to ensure we keep our patients fully informed and will support patients through the change.

Thank you.

Address

Woodland View
View
DH46RQ

Opening Hours

Monday 8am - 6pm
Tuesday 8am - 6pm
Wednesday 8am - 6pm
Thursday 8am - 6pm
Friday 8am - 6pm

Telephone

+441915843809

Website

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