I.T. & Business Process Association of the Philippines

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I.T. & Business Process Association of the Philippines IBPAP is the enabling association for the IT-BPM industry of the Philippines.

The next big IT-BPM growth opportunity could be something the industry builds before demand is even defined.In his sessi...
09/10/2026

The next big IT-BPM growth opportunity could be something the industry builds before demand is even defined.

In his session, “Ahead of the Shift,” at the International IT-BPM Summit (IIS) 2026, “Intelligence at Scale: Accelerating the PH Pivot,” Straive CEO Ankor Rai explored what it takes to invest ahead of demand, redesign the business as markets evolve, and create value before competitors see the opportunity.

His point reframes how the industry has long worked. Most service businesses respond to demand, a client identifies a need, a provider builds to meet it. But as AI reshapes how work is designed, the Philippines’ process knowledge and delivery experience could become a design advantage, helping shape the mandates that come next.

Read more in the latest IT-BPM ThinkSpace piece. Link in the comments.

It's H-Day, Clark! 🎉The Can You HackIT 2026 Clark leg is already underway. Our teams are at the Cloudstaff Sky Club Even...
09/10/2026

It's H-Day, Clark! 🎉

The Can You HackIT 2026 Clark leg is already underway. Our teams are at the Cloudstaff Sky Club Event Center, ready to build and pitch their solutions to real-world challenges.

Watch it live and cheer on the Clark hackers! 📺

🔗 Tune in at 2:00 PM through the link in the comments.

Can You HackIT 2026 Clark would not be possible without our partners, Accenture in the Philippines and Infosys BPM Philippines , our venue partner Cloudstaff, Supported by Metro Clark ICT Council. Our special thanks to CDC Tourism Office, City Government of San Fernando, CulayIT, Berthaphil, National University Clark, EY GDS Philippines, DXC Technology, IBM , Xerox-Lexmark, and to every school that took part in the challenge.

Let's HackIT, Clark! 💻🔥

Months of preparation come down to this. Tomorrow, our Clark teams take on H-Day for the Can You HackIT 2026 Clark leg a...
08/10/2026

Months of preparation come down to this. Tomorrow, our Clark teams take on H-Day for the Can You HackIT 2026 Clark leg at the Cloudstaff Sky Club Event Center, where they'll build, collaborate, and pitch their solutions to real-world challenges. 🚀

Follow all the action through our livestream. Stay tuned, we'll be sharing details on how you can tune in soon. 📺

Good luck, hackers. See you all tomorrow! 💻🔥

Can You HackIT 2026 Clark would not be possible without our partners, Accenture in the Philippines and Infosys BPM Philippines , our venue partner Cloudstaff, Supported by Metro Clark ICT Council. Our special thanks to CDC Tourism Office, City Government of San Fernando, CulayIT, Berthaphil, National University Clark, EY GDS Philippines, DXC Technology, IBM , Xerox-Lexmark, and to every school that took part in the challenge.

Keeping the conversation going for better healthcare experiences. 🤝In his closing remarks, Rahul Jolly, CEO of TP in the...
08/10/2026

Keeping the conversation going for better healthcare experiences. 🤝

In his closing remarks, Rahul Jolly, CEO of TP in the Philippines, thanked the speakers, panelists, and participants for a meaningful exchange at the IBPAP-TP in the Philippines C-Suite Forum, “Scaling HMO Growth: AI-Driven Operations and Seamless Member Experiences.”

He highlighted the value of the audience’s questions and encouraged continued dialogue on automation, technology, and back-office processes that can improve healthcare experiences. He also expressed support for more opportunities to bring the community together and build on the discussion. 💡

Thank you to everyone who joined us!

Growing healthcare services means making every step easier for members. 🏥The panel discussion at the IBPAP-TP in the Phi...
07/10/2026

Growing healthcare services means making every step easier for members. 🏥

The panel discussion at the IBPAP-TP in the Philippines C-Suite Forum, “Scaling HMO Growth: AI-Driven Operations and Seamless Member Experiences,” explored how HMOs and healthcare providers can scale while delivering a more seamless member experience.

Panelists discussed how AI and intelligent automation can streamline routine validations and letters of authorization, reduce waiting times, and improve digital access. They also emphasized human judgment, empathy, and clear accountability in AI adoption, alongside preventive care and workplace-based services that support employee well-being and help manage costs. 💡

Bringing their perspectives to the discussion were:

- Patrick Lopez, Head of ANZ and Domestic Operations at TP
- Atty. Gideon Peña, Chief Commercial Officer
- Jerome A. Sebastian, Senior Assistant Vice President and Deputy Head of Sales and Marketing at Intellicare
- Edwin Magsino, Chief Operating Officer of Healthway Multi-Specialty Centers

The session was moderated by Inkee Hidalgo, VP for Learning and Development at TP.

Better healthcare experiences start with capable technology and people who know how to put it to work. 💡Marick Miraflor,...
07/10/2026

Better healthcare experiences start with capable technology and people who know how to put it to work. 💡

Marick Miraflor, VP for Healthcare Operations at TP, offered a BPO perspective on the evolving healthcare landscape, highlighting how AI and human expertise can strengthen operations and build member trust. He emphasized that effective AI adoption requires skilled people, continuous oversight, and change management, alongside shared accountability among HMOs, hospitals, employers, and service providers.

Speaking at the IBPAP-TP in the Philippines C-Suite Forum, “Scaling HMO Growth: AI-Driven Operations and Seamless Member Experiences,” Miraflor emphasized the people behind healthcare services: the members who depend on reliable service and the Filipino healthcare teams whose expertise and empathy help deliver it. 🏥

Follow along for more perspectives on the evolving healthcare landscape and the role of IT-BPM in shaping better member experiences. 👀

How can employers keep healthcare benefits sustainable while protecting the people who rely on them? 🏥Aon Chief Actuary ...
07/10/2026

How can employers keep healthcare benefits sustainable while protecting the people who rely on them? 🏥

Aon Chief Actuary and Head of Data Analytics Todd Dore presented insights on medical inflation and shifting dynamics in the Philippine HMO market, exploring how claims analytics, risk assessment, and AI-driven forecasting can help employers identify cost drivers, anticipate future claims, and negotiate premiums based on data. He also examined the challenges of applying AI to claims processing and the trade-offs in cost-management strategies, emphasizing the need to balance savings with employees’ access to care.

His plenary at the IBPAP-TP in the Philippines C-Suite Forum, “Scaling HMO Growth: AI-Driven Operations and Seamless Member Experiences,” brought a data-driven perspective to designing and sustaining workforce healthcare benefits. 📊

Keep an eye out for more insights from the forum! 👀

Smarter operations. Better member experiences. 💡 How can AI help HMOs deliver both?The IBPAP–TP in the Philippines C-Sui...
07/10/2026

Smarter operations. Better member experiences. 💡 How can AI help HMOs deliver both?

The IBPAP–TP in the Philippines C-Suite Forum, “Scaling HMO Growth: AI-Driven Operations and Seamless Member Experiences,” brought leaders together to explore that question.

In her welcome remarks, IBPAP President and CEO-designate Celeste Ilagan highlighted the importance of HMOs to the IT-BPM workforce and why today’s conversation matters to the industry. Dipto Sen, Chief Financial Officer of TP in the Philippines, then set the stage for a closer look at how AI can help HMOs grow while making care easier to access and navigate for members. 🏥

Stay tuned for the discussions ahead! 👀

The Philippines' place in the AI economy may come down to one strength: making AI work inside real enterprises.That beca...
07/10/2026

The Philippines' place in the AI economy may come down to one strength: making AI work inside real enterprises.

That became the focus of the panel, "From Philippine Strength to ASEAN Scale" at the International IT-BPM Summit (IIS) 2026, "Intelligence at Scale: Accelerating the PH Pivot," and it's one worth sitting with as the region looks to what's next.

Moderated by:
🔹 Nicki Agcaoili, Vice-Chair, IBPAP Board of Trustees and Vice President and Chief Country Executive, Carelon Global Solutions Philippines

Panelists:
🔹 Benedict Hernandez, Chair Emeritus, IBPAP Board of Trustees, and Senior Advisor for Roadmap, IBPAP
🔹 Josephine Romero, Senior Adviser, ASEAN-Business Advisory Council (BAC)
🔹 Nora Terrado, FICD, CPA, Senior Advisor, ASEAN-BAC Philippines

With nearly two million Digital Filipino Workers (DFW) employed across global operations, deep domain knowledge, and years of adapting to new technology, the Philippines is well placed to lead in Applied AI, the work of integrating AI into real industries, processes, and enterprises.

We unpack it further in the latest IT-BPM ThinkSpace piece. Link in the comments.

07/10/2026

Some lessons only make sense when you look back. 🔄

In this clip, IBPAP President and CEO Jack Madrid reflects on two decades of career moves, each one teaching him something he didn't realize he needed until much later. 💭 In the end, he says it all connects in ways he never expected. ✨

Hear how it all ties together in the full episode, now streaming on all IBPAP platforms. Link in the comments.

🎙️ This podcast is proudly presented in collaboration with Podcast Network Asia.

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Taguig
1634

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