03/02/2026
ASSALAM O ALAIKUM.
This is to express with deep sorrow that it’s been happened twice within the last 18 days that I used my UBL Union Pay card twice on the same day on January 15, 2026 in IDEAS Swat and the other on February 2, 2026 in Shell Petrol Pump Rahimabad Swat.
On both occasions my account was debited but the amount couldn’t credited in the concerned accounts and thence I had to pay them alternatively.
On both of the occasions I have been told by the salesmen that the amount will be credited back into your within 5 mints or at most 48 hours.
But unfortunately I couldn’t receive the amount in the aforementioned time.
Nevertheless, I lodged my complaint in the UBL Head Office after the first mishap took place but ironically I have been told that the issue will be resolved within 45 working days, although it was a matter of urgency and I have been kept waiting for the 45 working days.
After some days I received a UBL official email while instructing keep waiting for the remaining 36 days to get the problem solved.
This was a matter of great concern indeed.
Last night when I filled the car tank and give them my UBL card same happened, the amount deducted from my account but couldn’t receive by the other party and hence I paid the amount in cash and consequently I again logged the complaint.
An interesting event happened, when the Shell pomp workers didn’t receive the amount they told me Sir you have to pay the amount right now.
In light mood I told the salesman that I don’t have the amount neither in cash nor in account so I shall leave the car here as guarantee for the amount.
The gentleman replied then it’s fine.
Now this is the question from the competent authorities of UBL, God forbad, if I wouldn’t had the amount and if I were somewhere nonlocay,
what would happen and what could I do?
More interestingly while coming back home I went to a super store for buying some goods, this store is one of my students, I told him the story, in response he told me that Sir the same happened with my maternal uncle as well and accidentally he had also the UBL card.
Now this is what I could do, now the rest will decide, first, by the high-ups of the UBL and then the general public.
DR. KHAN BAHADAR
ASSISTANT PROFESSOR
😂😂😂😂😂😂😂
MOST SURPRING!!!
WHEN I WAS UPLOADING THE ABOVE ON THE UBL ONLINE COMPLAINT PORTAL, IT WAS NOT WORKING AT ALL.
🥲🥲🥲🥲