02/09/2026
Greetings, we have heard some concerns regarding our pricing and would like to take a moment to share our values with transparency and respect. Our service is deeply personal. Every pet entrusted to our care is treated as a family member—not a number—because we understand the bond you share and the story behind each life.
We remain available 24/7, including weekends and holidays, because loss does not follow a schedule. To be there when families need us most, our team often steps away from their own families during after-hours and weekends to care for yours. This level of dedication is intentional and is a core part of what sets us apart.
While after-hours fees do apply, we are committed to compassion and accessibility. We offer payment plans and additional options such as CareCredit, and we are always willing to work with families who are willing to work with us. Our priority is thoughtful care, delivered with fairness. This is also why we operate by appointment only; ensuring each family receives our full attention and time when they need it most.
This commitment to our standards is also why we are no longer partnered with Best Friends Veterinary Hospital. While our pricing was viewed as too high for their clients, we will not allow corporate based veterinary clinics interests to dictate the quality, dignity, or personal attention we provide. We are a small, family-owned business, built from the ground up, with a mission centered on serving our community—not compromising it.
Your trust and support allow us to continue growing with purpose. We are actively planning for a future stand-alone facility where families may choose to witness the cremation process and have access to expanded memorial selections. Your patronage honors each pet’s story and directly contributes to the future of Happy Trails, ensuring we can continue to serve families with the same unwavering dedication and care.
As always, we are deeply grateful for the continued support of our families and our partnered veterinary clinics. You are what allows Happy Trails to serve with heart and purpose.
