08/12/2026
When Mom needs help, how long will she be made to wait?
At SilverMaple, how quickly we make it to a resident's side when they need us is something we take seriously.
In July alone, our residents generated 1,446 alerts. After acknowledging the alert, our team averaged 1 minute 43 seconds to make it to their side.
That's even better than June, when we handled 1,083 alerts and averaged 1 minute 45 seconds.
We measure responsiveness around the clock, 24/7/365. And we don't just collect the data — we use it to reinforce the care we want to see.
Every month, we recognize and reward the team members who lead the way.
Because behind those 2,529 alerts are real moments of need — a trip to the bathroom in the middle of the night, discomfort that needs attention, help getting dressed and ready for an appointment, or physical support getting up from bed or a chair and transferring to a wheelchair — the everyday moments when having someone there makes a difference.
Your Beloved, Our Beloved.
