04/27/2026
Patient Experience Week is an annual celebration recognizing staff dedicated to improving Veteran care by fostering empathy, trust, and exceptional service. Each day at VASNHS, it is up to all of us to make sure that we “Own the Moment” and ensure that every Veteran feels seen.
Overall trust in the Department of Veterans Affairs (VA) has reached an all-time high. In the first quarter of fiscal year 2026, 82% of Veterans who used VA services—including health care, benefits, burials and memorials, reported that they trust VA to fulfill the nation’s commitment to them. Additionally, trust in VA outpatient health care is also rising, with 93.6% of Veterans reporting they trust VA for their health care needs.