12/19/2022
Responsible for performing tasks, designated by an RN case manager, for patients with complex medical and social needs to optimize patient health across the care continuum. Performs duties over the telephone and in person at variable locations, to meet the patient “where they are” such as patient homes, homeless shelters, hospital rooms etc. This is an opportunity to make a difference in the lives of some of the most vulnerable in our community. A passion for helping others and creative out-of-the-box problem solving skills are strongly encouraged.
ESSENTIAL FUNCTIONS
• Works directly with patients and their families to address social determinants of health including; transportation, housing, and food security.
• Makes home visits to patients at place of residence or other facility frequently to provide support and education.
• Works closely with RN Case Manager (supervisor) to ensure patient needs are met.
• Communicates with medical staff, social workers, and families at hospitals, clinics, telephonically, etc.
• Arranges or provides transportation for patients to provider appointments.
• Frequently attends medical and social service appointments with patients to eliminate barriers.
• Outreach and communication with community partners
• Daily census review follow-up phone calls with documentation
REQUIRED QUALIFICATIONS
• Valid WA driver’s license, and car insurance
• Must have own transportation and be willing to transport clients in your own vehicle (mileage reimbursed)
• Comfortable working with clients who may have mental illness and/or substance use disorder
• A demonstrated comfort level working with people & situations that can feel frustrating, unclear, & seemingly hopeless; Ability to work with a positive attitude in stressful situations.
• Ability to work independently with minimal direction
• Basic computer skills
PREFERRED QUALIFICATIONS
• Medical Assistant certification
• -OR-
• Nursing Assistant Certification
• Awareness of community resources
