13/05/2026
These are thoughts I’ve had for a long time about the NDIS, therapy, and what meaningful capacity building should actually look like in real life.
Ironically, ChatGPT helped me make sense of it all by helping me structure the thoughts already sitting in my head. 😂 (So please forgive me if that offends anyone.)
I’ve always believed the role of the therapist is not only to build the capacity of the person with an NDIS plan, but also to support and upskill the people around them — families, carers, support workers, educators, and the wider team.
Because the reality is, therapy does not just happen in a one-hour session.
It happens in the everyday moments:
• during routines
• in the community
• during emotional regulation
• while parenting
• during social interactions
• when navigating systems and daily life
Support workers are often the people spending the most time alongside the person, which means collaboration matters.
And yes — there are some incredible support workers doing amazing work.
But one of the biggest ongoing challenges I see is the communication barriers that can occur when there are multiple systems, coordinators, team leaders, and provider structures sitting between everyone involved.
If the person with an NDIS plan has provided consent, therapists should be able to collaborate directly with support workers to provide education, practical strategies, coaching, and ongoing support. We are highly trained professionals working alongside the person, with the person at the centre of everything we do.
The best outcomes happen when everyone understands the “why,” everyone is working toward the same goals, and strategies are embedded into everyday life — not just written into reports.
To me, true capacity building means that over time, supports should reduce because the person and the people around them have been empowered, coached, and equipped with the knowledge and confidence to continue implementing strategies in everyday life.
With big changes ahead in the NDIS space, I am genuinely curious:
What gets in the way of this?
How do we do this better?
Because I truly believe there is room for stronger collaboration across the sector.