02/03/2022
Long work hours, a noisy environment and reduced opportunity for vocal rest, were a few of many risk factors associated with voice symptoms experienced by Call Centre Operators.
Nair, C. B., Nayak, S., Maruthy, S., Krishnan, J. B., & Devadas, U. (2021). Prevalence of Voice Problems, Self-Reported Vocal Symptoms and Associated Risk Factors in Call Center Operators (CCOs): A Systematic Review. Journal of voice : official journal of the Voice Foundation, S0892-1997(21)00261-7. Advance online publication. https://doi.org/10.1016/j.jvoice.2021.07.022