CulturalShift

26/07/2026

🚨 Heads Up: National AusAlert Test at 2:00pm 🚨

Tomorrow (Monday 27th July) at 2:00pm (AEST), the Australian Government will conduct a test of the National Emergency Alert (AusAlert) system on most mobile phones across Australia.

For many people this will simply be a brief notification. However, for others, the sudden loud alert can be distressing.

This is especially important for:
• People who are autistic or otherwise neurodivergent
• People with sensory sensitivities
• People living with anxiety, PTSD or trauma
• Survivors of domestic and family violence
• Anyone with hidden safety phones or devices

⚠️ Please note: The alert is designed to override silent mode and Do Not Disturb. Turning off emergency alerts in your phone's settings may not prevent the test alert.

If you need to avoid receiving the alert, the most reliable option is to turn your phone completely off or place it in Airplane Mode before 2:00pm, then wait until the test has finished before turning it back on.

Please consider sharing this information with anyone who may benefit from a little extra warning today. A few minutes' notice can make a big difference.

💚 Take care of yourselves and each other.

09/03/2026

Capacity Update:

We have capacity to support new participants!

Currently accepting new clients:

- Andrew Roberts
- Christina Fern
- Rachel Ryan-Thumpston

Please review their profiles here: https://www.culturalshift.com.au/about-1

Please note that any referrals for Ella will be taken on a case-by-case basis - only Level 3 Specialist Support Coordination

Learn more about CulturalShift's dedicated and experienced Support Coordinators.

09/03/2026

Meet Rachel - Now Taking Referrals!

Rachel is deeply passionate about supporting individuals navigating the NDIS and is committed to creating positive, meaningful outcomes for the people she works with.

Rachel began her NDIS journey in Plan Management before transitioning into Support Coordination, driven by a desire to work more closely with participants and provide empathy and compassion in every aspect of my work.

Rachel approaches the NDIS space with empathy and enthusiasm, recognising that each participant’s journey is unique. She is dedicated to ensuring her clients feel heard, respected, and supported while working collaboratively to achieve outcomes that align with their goals, needs, and aspirations.

Her approach is person-centred, professional, and advocacy-focused. She is committed to ensuring every person with a disability has a voice and is actively involved in decisions that impact their life. Through clear communication, strong advocacy, and practical problem-solving, she works to identify and establish the most appropriate and effective supports to meet each participant’s individual needs.

17/02/2026

We're quiet on social media because we're busy working hard for our clients! If you're in need of a support coordination provider who are truly committed to great outcomes, transparent communications, client and family centre approach and keeping our ears to the ground to share real information then reach out today 🥳

We specialise in building relationships, gathering evidence, and report writing to ensure that your needs are not only communicated and addressed, but that the NDIA have all the information they need to make sound decisions.

09/09/2025

💛 Please consider signing this petition - our service is crucial to ensuring that people with complex disabilities and support needs are linked with critical supports to keep them safe. We offer essential supports to people who would otherwise be at risk of falling through the cracks, at risk of exploitation, or going without supports.

We love our work, we love our participants, and we are passionate about delivering a service which keeps the NDIA safe, sustainable and responsive to the needs of Australians with disabilities.💛

Excerpt from the petition below:

Right now, quality support coordination providers are walking away — not because they want to, but because they can’t survive under current NDIS funding.

When they go, people with disability are left without the help they rely on. This isn’t just bad policy. It’s dangerous.

The NDIA is failing in its duty of market stewardship, and in the care of its recipients more broadly. In presenting limited data to justify its decision to keep hourly rates for Support Coordinators the same for seven years, the NDIA has demonstrated is negligence towards an entire industry that it should be working alongside in good faith.

**What’s Happening?**

Support coordination providers guide people with disability through the NDIS system, ensuring access to vital services. The government’s refusal to raise hourly rates means many providers are no longer financially viable.

**Why It Matters**

Without support coordinators, people with complex needs will be left unsupported, and the entire NDIS system risks collapse.

e-petitions

30/06/2025

Please share to help us to stay afloat and able to keep offering high quality support coordination 🙏

We're seeing so many providers of quality support coordination closing their doors and their books because of the increasing wage pressures. In real terms including wages and overheads our costs have increased by a whopping 30% in the past 5 years without a single cent increase in the price guide or claimable work.

Here at CulturalShift we are still working to grow our team so that we can meet increasing desperate demand for high quality coordination, but we need your help in challenging this rate freeze so that we can invest in the futures of our valued clients 💛

Kurt Fearnley Mark Butler MP Jenny McAllister Senator Anne Ruston Senator Jordon Steele-John

Let’s be clear about NDIS Pricing:

📉 Prices are being cut in real terms for a 7th year in a row for Support Coordination and Plan Management.

❌ NDIS is not passing on the Fair Work Commission wage increase.

🙅‍♀️ These changes were made behind closed doors. People with disability, their families, and the providers who support them were not consulted.

⛔ Critical supports are being devalued.

🚫 Support Coordination and Plan Management Prices are not based on a cost model and are not benchmarked against like services in Aged Care, Workplace Accident Schemes and Vehicle Accident Schemes.

Support Coordinators and Plan Managers aren't optional — they are essential. They support participants navigate an increasingly bureaucratic system, exercise their choice, amplify their voice, build capacity and ensure NDIS participants actually get the support they need.

We need transparency. We need fairness. We need a system that listens. We must

DIA urgently calls on the NDIS National Disability Insurance Scheme to do the right thing and take immediate action:

1️⃣Pass on the 3.5% wage and 0.5% superannuation increase to Support Coordination and Plan Management pricing immediately (from 1 July);

2️⃣Reverse the cuts to establishment fees and rural/remote loading for Plan Management services;

3️⃣Reverse the cuts to provider travel so that services can be delivered in community settings not just clinics;

4️⃣Implement independent price setting. Only an independent pricing authority can set a transparent pricing model that accurately reflects the true cost of service delivery, including wage pressures, compliance costs, and the value of these services.

Kurt Fearnley Mark Butler MP Jenny McAllister Senator Anne Ruston Senator Jordon Steele-John

26/05/2025

Always was, always will be 🖤💛❤️

17/04/2025

CulturalShift are a local family operated NDIS support coordination provider. We offer genuinely personalised services and tailor our approach to individual needs.
Not only do we receive fantastic feedback from our clients, but businesses enjoy working with us too because of our no-nonsense, common-sense approach and down to earth communication. NDIS planners often compliment us on our paperwork as well, thanking us for making it very easy for them to approve the requested supports!
If you're looking for a change, please reach out to [email protected] or 0449848985 during business hours and we can discuss your situation.