HCi

27/10/2026

Our 2025-26 Year in Review is out now! 🙌 Take a look back at the year that was, including how we've supported our members, invested in better services, and made a difference in our community. 🧡

Welcome to our annual update for FY26. Did you know that we’ve been supporting members across Australia since 1938? Our latest Year in Review looks back at the people, progress, and purpose behind the past financial year. Inside, you’ll find an overview of how we supported our members, delivered...

18/08/2026

A new chapter for HCi. 🌿

We’re pleased to welcome Nikki Atack as HCi’s new Chief Executive Officer.

Nikki brings extensive private health insurance experience and is looking forward to meeting our members, hearing what matters to them, and building on HCi’s proud history.

We also thank outgoing CEO Michelle Wade for her dedicated leadership and contribution to HCi over the past five years. 🧡

Nikki joins HCi following senior executive roles across a range of Australian organisations.

15/09/2025

HCi members can CHOOSE to be a public or private patient in a public hospital, anywhere in Australia.

ACT residents with health insurance are being charged excessive out-of-pocket costs for using their insurance in a public hospital. Our analysis reveals at least 30% of ‘private patients’ treated in ACT public hospitals in 2022-23 received bills ranging from $50 to over $9000.

When someone opts to use their health insurance in a public hospital, doctors can legally charge as a private specialist. Patients can also be charged for diagnostic services by doctors they have never seen, never met and did not choose.

Patients often receive the same services they would as a public patient without health insurance but find themselves hundreds or thousands of dollars out-of-pocket because they ticked a box to use their health insurance. Patients are often signing these documents when they’re very ill, raising ethical concerns about their ability to consent.

Read our release here: https://privatehealthcareaustralia.org.au/people-with-health-insurance-are-receiving-shock-bills-from-act-public-hospitals/

24/02/2025

We are very pleased to advise HCi now has successfully negotiated a contract with Devonport Eye Hospital. This is great news if you live in the North-West Tasmania and are facing eye surgery and treatments.

https://www.hciltd.com.au/2025/02/hci-devonport-eye-hospital/

08/07/2024

HCi is excited to launch our new OMS portal for members!

Members can now claim online as well check claims history, update details, make payments and see claim limits.

HCI is proud to announce an upgrade to their Online Member Services portal - OMS. New OMS includes online claims, document submissions and updating details.

16/02/2024

We are delighted to tell members we have made HCi claiming even easier by expanding our electronic claiming network with healthcare providers, adding more than 25,000 additional electronic swiping terminals across Australia.

So if your health provider wasn't able to swipe your HCi card before, ask again!

HCi claiming is now easier with additional electronic card swiping options available at various health providers, so you can claim on the spot!

16/02/2024

Vaccination is now easy!

We're adding vaccination cover to all extras cover so you can get your flu vaccine each year as well as your travel and other vaccinations.

Check our website for start dates and cover levels. Cover does not include any vaccinations provided by the Government (eg COVID-19 or children's rubella vaccinations) as they are already free!

HCi now includes vaccination cover for all extras cover policies, so your annual flu vaccination or other vaccinations just got more affordable!

16/02/2024

There are many studies showing that walking is good for our physical and mental health, so we are pleased to support the Walking for Health and Helen fundraiser in March.

Starting on 9 March, Brian Stace (long term HCi member and former Director) is Walking 4 Health & Helen: Over 50 Tassie walks in under 50 days. The walks are to promote healthy walking and raise Cancer Council Tasmania funds in honour of his wife, Helen (who died from breast cancer last year), and others affected by cancer.

If you would like to contribute to Brian's fundraising efforts, please visit https://www.doitforcancer.com.au/fundraisers/brianstace

Alternatively, grab the list of walks and try them yourself!

16/02/2024

Have you seen our latest news? From 1 April this year, our extras cover is increasing the number of things covered and the level of cover for some services as well!

Caring for your health is easy with HCi!

HCi extras cover is being improved, meaning extras increases for members from 1 April 2024!

01/11/2023

We’ve just made claiming even easier! The HCi Claiming App has been updated so that pdfs can be submitted as quickly as photos of receipts. If you have the app, make sure you update it on your phone. If you don’t have the app, now is a great time to install it!



https://www.hciltd.com.au/2023/11/hci-claiming-app-updated/