07/08/2026
If a provider has let you down before, trusting a new one feels like a lot.
We get it. So we don't start with a shift. 💙
Before UCSS supports anyone, we meet properly first. It usually begins with a short phone call, then a meet-and-greet wherever you feel most comfortable: your home, our office, a café, or a video call. Around an hour.
You choose who's there. We talk through who we are (a family-owned business), your support needs, routines, interests and goals. And we listen for the quieter things too: do you feel comfortable, respected, genuinely in control?
We're proud of how we match workers, so before you meet anyone we'll share a profile of the person we think fits. You'll know we listened before anyone turns up.
Because the right support doesn't start with a shift. It starts with feeling understood.
Thinking about support for someone you love? Message us and we'll set up a time to talk. No pressure.
What's the one thing you'd most want a new provider to understand? 👇
