20/07/2026
π’ You Spoke, We Listened
Thank you to everyone who participated in our 2026 Patient Experience Survey. We are grateful for your feedback and pleased that many patients described our practice as caring, professional, efficient and committed to high-quality healthcare.
Your feedback helps us continue to improve. As a result, we have implemented a number of initiatives focused on:
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Improving access to appointments and continuity of care with your preferred GP
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Enhancing communication from our reception team and throughout your visit
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Better communication about appointment delays and waiting times
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Strengthening patient-centred care and shared decision-making
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Improving comfort and accessibility within our waiting areas
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Providing clearer information about appointment options and practice services
We remain committed to delivering the highest standard of care and will continue to review our progress over the coming months.
Thank you for helping us make our practice even better π