Lionheart Inclusion, Training & Support Services

Lionheart Inclusion, Training & Support Services We are family owned and operated, NDIS registered & committed to supporting individuals and families living with disabilities. We all deserve to belong.

In 2017 we brought home to Gladstone our second child, a daughter who had been born with a complex undiagnosed genetic condition, otherwise known as a syndrome without a name (SWAN). While there was so little the doctors could tell us, one thing we knew was that our daughter had a life limiting condition that had flung us deep into the world of disability and support. As we struggled to re-build o

ur family and make sense of our beautiful girl’s complex condition, we came to realise that while we were well supported in some ways, there were some glaring omissions in the support our family truly needed. Six months after arriving home, our first National Disability Insurance Scheme (NDIS) package was approved, with the promise of the support our daughter needed to grow and develop to the best of her potential. After four months of trying to put our NDIS package to good use, we were still unable to find a support service willing to engage with our daughter. We were told that her artificial airway (tracheostomy) was too complex to manage, that insurances would not cover the risk, that staff could not be trained to care for a child so medically complex; in other cases, we were told nothing as our calls and e-mails went unanswered. This is when we realised that what we needed may not be out there for us, and if we wanted that to change, we would have to do something about it. Using my background in business, and Ellie’s experience as a teacher, we first set up a micro-company for the purpose of training and employing support staff for our daughter. It wasn’t enough for us to engage ‘independent contractors’; we needed people who were in it for the long haul, who we could trust with our daughter’s life and who would be personally invested in her long-term growth and development. Three years on and our small support team has not changed. Having the right support has meant that Ellie has been able to return to her work as a teacher, our daughter is kicking goals and our family as a whole is not only surviving but thriving. We know through lived experience the difference that quality support can make in the life of someone living with disability, as well as their family. We understand that those in our community living with disability have the same rights to living a full and meaningful life as anyone else. We all deserve the opportunity to learn and grow, as well as participate and contribute in our local communities. Building on our original business model with our own daughter at its heart, we have expanded into Lionheart Inclusion and Training Services. Our business name is Lionheart because fierce advocacy is at the heart of everything we do. Those living with disability know that the life they deserve – the community, the purpose, the belonging – does not come on a silver platter. It is something that has to be fought for with fearless passion. We emphasise inclusion because this is the right of every person we work with, and an inclusive world is what we dream of for our daughter. Our team of highly qualified inclusion support staff know that a full and meaningful life looks like many different things to many different people. We take a collaborative approach to understand the barriers that exist in each of our client’s unique circumstances. It is through this understanding that we tailor our support to best meet the needs of each individual, creating the inclusion and belonging that we all deserve.

Ahead of R U OK? Day tomorrow, our EAP Counsellor, Stacey Mossman (Brave Minds Counselling), shared a powerful perspecti...
09/09/2026

Ahead of R U OK? Day tomorrow, our EAP Counsellor, Stacey Mossman (Brave Minds Counselling), shared a powerful perspective with us on what this day is really about:

"Are you OK?" isn't really a question. It's a signal.

Tomorrow is R U OK? Day, and if I'm honest, most of us answer that question the same way every time – "yeah, good, you?" – without much thought. So it's worth asking what the question is actually for.

As a counsellor, I don't think the words themselves are the point. What lands is what sits underneath them: I've noticed you. You're on my radar.
We are built for connection – our nervous systems settle in the presence of someone who feels safe, and we will stay on edge when we feel unseen.
Loneliness isn't the same as being alone.
It's the sense that you could be struggling and nobody would notice. So "are you OK?" does its work even when the answer is "fine", because it tells the other person that if the answer were ever different, there is somewhere to take it.
That's the wider issue this day points to – not one conversation, but whether the people around us feel noticed at all.

If someone does say "actually, not really", you don't need to fix anything. Most people aren't looking for a solution; they're looking to not be alone with it.
Listen more than you talk.
"What's been the hardest part?" and "I'm glad you told me" go a long way. Resist the urge to rush in with reassurance or advice – being heard is often what shifts things. Check back in a few days later. In my experience the second conversation matters as much as the first, because it shows the first one wasn't a one-off. If what they share feels bigger than you can hold, that isn't a failure – that's exactly when a GP, Counsellor, Psychologist or support line comes in, and you can help them get there.

One more thing. If you're the one who isn't OK right now, answering honestly counts too. You're allowed to say so on any day, not just this one. That's the heart of this year's message – ask R U OK? any day – because life doesn't wait for September.

If you or someone you know needs support now, Lifeline is available 24/7 on 13 11 14, or 13YARN (13 92 76). In an emergency, call 000.

Stacey Mossman,
BraveMinds Counselling

Join us in giving back to our community!
03/09/2026

Join us in giving back to our community!

It's children's book week here in Australia this week. What a perfect week to visit the library and enjoy all the wonder...
24/08/2026

It's children's book week here in Australia this week. What a perfect week to visit the library and enjoy all the wonderful books they have to offer!

What was your favourite book as a child?

05/08/2026
🔍MYSTERY MONDAY REVEAL🔎It was the lunch room whiteboard! How do you say scone?
21/07/2026

🔍MYSTERY MONDAY REVEAL🔎
It was the lunch room whiteboard! How do you say scone?

🔍MYSTERY MONDAY🔎
20/07/2026

🔍MYSTERY MONDAY🔎

🎉 We're heading to the Gladstone Seniors Expo! 🎉Come and say hello to the friendly team from Lionheart Aged Care! 💜Wheth...
11/07/2026

🎉 We're heading to the Gladstone Seniors Expo! 🎉

Come and say hello to the friendly team from Lionheart Aged Care! 💜

Whether you're looking for support for yourself, a loved one, or you're simply curious about what aged care looks like today, we'd love to meet you and have a chat.

💬 Ask us about:
🏡 Home Care Packages
🤝 Support at Home
❤️ Personal care & domestic assistance
🚗 Social support & transport
👵 Helping people stay independent in their own homes
❓ Or anything else you've been wondering about aged care!

📅 Monday 13 July
🕘 9:00 am – 1:00 pm
📍 Yaralla Sports Club, Gladstone

The Gladstone Seniors Expo will feature more than 40 exhibitors, informative sessions, community activities and refreshments—making it a fantastic morning out for everyone.

✨ Whether you're planning ahead, supporting a family member, or simply exploring your options, we'd love the opportunity to meet you, answer your questions, and show you why Lionheart believes aged care is all about helping people live life their way.

💜 Come and find the Lionheart team—we can't wait to meet you!

🔍MYSTER MONDAY REVEAL🔎It was indeed this wonderful lady. Rosemary is the welcome face of Boowan Court Office.
06/07/2026

🔍MYSTER MONDAY REVEAL🔎
It was indeed this wonderful lady. Rosemary is the welcome face of Boowan Court Office.

🔍MYSTERY MONDAY REVEAL🔎This lovely plant is living in our new SILs space over at Tank Street.
29/06/2026

🔍MYSTERY MONDAY REVEAL🔎
This lovely plant is living in our new SILs space over at Tank Street.

Address

2/2 Boowan Court, Callemondah
Gladstone, QLD
4680

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

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