West Coast Health Alliance

16/07/2026

Dear Patients

As you are aware, the practice closed its doors on 29 June 2026. To ensure the orderly wind down of the practice’s affairs, a Voluntary Administrator (Worrells) was appointed.

We understand that the unexpected closure of the practice has been distressing and disruptive for many patients. We appreciate that access to your medical records is an important matter, particularly for those requiring ongoing medical treatment, and we thank those who have been patient and understanding during this process.

As the Voluntary Administrator’s of the practice, our office has inherited responsibility for more than 1,500 patient records. Since our appointment, we have received a significant number of requests for access to medical records, many of which are urgent in nature. Please be assured that it is not the intention of the Voluntary Administrator or our firm to prevent or delay patients from obtaining access to their medical information. Our priority is to facilitate the transfer of records as securely and efficiently as possible.

To ensure patient confidentiality and the integrity of the records, medical files are being extracted in an encrypted XML format. This is the format in which the records can be securely exported from the practice's medical software. As XML files require compatible medical practice software to be accessed, records are best transferred directly to your nominated medical practice.

If you have already arranged ongoing care with another medical practice, please provide us with their details (if you haven’t already) and we will arrange for your records to be securely transferred.

If you have not yet nominated a new treating medical practice, we can provide you with the encrypted XML file so that you may forward it to your new medical provider once one has been selected. Unfortunately, due to the volume of requests we are managing and the technical limitations of the medical software, we are unable to accommodate individual requests for records to be converted into alternative formats.

We also respectfully ask that our staff be treated with courtesy and respect. Our team is working diligently to process a substantial number of requests whilst ensuring that patient information remains secure and confidential.

Abusive, threatening, harassing or otherwise inappropriate behaviour towards our staff will not be tolerated.

Please ensure all correspondence is sent directly to [email protected] only. Emails to [email protected] will also be actioned. Emails to alternate email addresses may not be acted upon.

We appreciate your patience and understanding as we work through this process and remain committed to ensuring the orderly and secure transition of patient records.

The Worrells Team.

Send a message to learn more

30/06/2026

ACCESS TO MEDICAL RECORDS

For patients who require their medical records please email the following:

[email protected]

you will need to provide your full name and DOB and arrangements will be made to pass your records on.

Once again, I personally apologies for the abrupt closure and the inconvenience this has caused, but it was completely unavoidable given developments last week. I can assure you all, as a veteran of 31 years myself, this impacts me too. I also need my medical records.

30/06/2026

ACCESS TO PATIENT RECORDS

For those of you who wish to get copies of your medical records a new email address will be activated in the next 24 hours through which you will be able to request a copy of your records.

That email address and instructions will post here as soon as it is ready.

30/06/2026

IMPORTANT INFORMATION FOR PATIENTS

We understand that this closure has come very suddenly and that it has caused disruption to many patients with appointments already booked. For this we are truly sorry.

should you need urgent care for a serious condition please call 000

other services that may be of assistance a this time are:

Open Arms - 1800 011 046

Lifeline - 13 11 14

Beyond Blue - 1300 22 4636

Please look after each other.

29/06/2026

PUBLIC STATEMENT — WEST COAST HEALTH ALLIANCE
It is with deep and genuine sorrow that we announce West Coast Health Alliance is closed effective immediately. This is an outcome none of us wanted, and it brings an end to a service built with heart, purpose, and an unwavering commitment to the veteran community in Perth.
Although our doors have now closed, we want every veteran, every family member and every Ex Service Organisation to know that we achieved our original mission: we made veterans better. Over the years, West Coast Health Alliance delivered a comprehensive, GP led model of care that included general practice, psychology, physiotherapy, exercise physiology, psychiatry, dietetics, social work, Coordinated Veterans’ Care (CVC), chronic disease management and mental health treatment plans. We built a place where veterans could receive integrated support, where their stories mattered, and where their wellbeing was at the centre of every decision.
We also stood proudly alongside several other organisations who serve veterans across Western Australia. Our partnerships with RSL WA, RSL Joondalup City Sub-branch, Soldiers & Sirens, Invisible Injuries, Buddy Up Australia, and many other community driven groups were an integral piece of our work. Together, we created a genuine northern suburbs Veteran Hub — a place of connection, recovery, and dignity. In many ways, this was a remarkable success story. We proved what a community driven, GP led multidisciplinary model of care could achieve when veterans are placed first. Yet despite the impact and the outcomes, the model was ultimately not sustainable, for reasons beyond our control.
The most significant challenge was the inability to secure GPs — particularly GPs willing to work exclusively in the DVA space. We discovered on our journey that managing DVA patients is not taught as a formal body of knowledge by the RACGP - unlike other vulnerable patient cohorts - leaving a national skills gap that affects every veteran focused medical service. Most GPs simply do not have the training, confidence, or support required to manage DVA patients, and very few are willing to independently learn an entirely separate system of patient management. Compounding this, the DVA has created too many layers of bureaucracy, administrative burdens, and inconsistent processes. We found many GPs actively avoid DVA work because the administration is overwhelming, time consuming, poorly supported and poorly remunerated, making the DVA patient one of the most unattractive in an open market. These two factors — a lack of DVA trained GPs and an increasingly complex administrative environment — made it impossible to sustain a GP led multidisciplinary practice.
A GP led model cannot operate without a GP. Despite every effort, every partnership, every sacrifice, and every attempt to recruit, this barrier could not be overcome. And so, with great sadness, this marks the end of the West Coast Health Alliance.
We are devastated to close, but deeply proud of what we built, the veterans we helped, and the community we stood beside. Thank you to every veteran, every family member, every ESO, and every supporter who trusted us with their care, their stories, and their wellbeing. The Alliance may be closing, but the impact we made together will endure.

Send a message to learn more

09/06/2026

🚨 New GP Alert 🚨

Introducing Dr Brittany Weaver - West Coast Health Alliance’s new GP, working all day, every Tuesday, Wednesday and Friday 🥳

Dr. Brittany Weaver obtained her MD and Family Practice specialty in 2016 after studying at the University of Calgary and the University of British Columbia respectively.
Before pursuing medicine, she worked as a physiotherapist in Alberta, Canada.
Since graduating, Dr Weaver has practised in rural communities across Western and Northern Canada before relocating to Australia for its warmer climate and coastal lifestyle.
In Australia, she initially worked in a general practice in Queensland before moving permanently to Western Australia in 2020.
Dr. Weaver has worked as a locum across rural and regional emergency departments, hospital GP clinics, and provides urgent care services in Perth. Dr. Weaver has also completed subspecialty training in Hyperbaric and Diving Medicine and works as a locum consultant at the Fiona Stanley Hospital Hyperbaric Medical Unit.

📞 to book in to see Dr Weaver, please call our reception team (08 9300 1136) 📞

05/06/2026

Meet Lynda!

As we recognise Men's Mental Health Month, we're also excited to introduce another of our fantastic Master of Counselling students, Lynda.

Lynda is now offering free counselling sessions through her placement with our team, providing a safe, supportive space for people to talk through life's challenges.

Mental health isn't just about getting through a crisis—it's about looking after yourself before things become overwhelming. Whether you're navigating stress, relationships, work pressures, grief, or major life changes, having someone to talk to can make a real difference.

If you've been considering counselling but weren't sure where to start, this could be the perfect opportunity.

Get in touch to learn more or book a free session with Lynda.
[email protected] or call 08 9300 1136

This Men's Mental Health Month, let's keep the conversation going and make support more accessible for everyone.

03/06/2026

Men's Mental Health Month

Many men are taught to push through, stay busy, and carry their struggles quietly.

But stress, anxiety, relationship difficulties, grief, burnout, and life pressures don't disappear simply because they're ignored.

Seeking support isn't about being weak—it's about having a space to think clearly, work through challenges, and look after your wellbeing.

This Men's Mental Health Month, we're encouraging men to prioritise their mental health and reach out if they need support.

To help make counselling more accessible, we are currently offering free counselling sessions with our Master of Counselling students, who are supported through professional supervision.

Whether you're facing a specific challenge or simply want someone impartial to talk to, we're here to help.

📞 Contact us to learn more or book an appointment.

You don't have to carry everything on your own.

03/06/2026

✨ Free Counselling Sessions – May to December ✨

From May to December, our Master of Counselling students will be offering free counselling sessions.

Sessions are confidential, one-on-one, and completely free 💛

Support available for:
• Stress & anxiety
• Self-esteem
• Relationships
• Life stuff getting a bit… much

📋 Waitlist now open
📞 Call 08 9300 1136
📧 Email [email protected] to book
⏰ Limited spots available

Because sometimes you just need someone to talk to.

21/05/2026