Practice Partners

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Most practices measure revenue.Very few measure anything that predicts it.Revenue tells you what already happened. By th...
11/09/2026

Most practices measure revenue.

Very few measure anything that predicts it.

Revenue tells you what already happened. By the time it drops, the cause is months old.

The numbers that move first are the useful ones — room utilisation, appointment fill rate, DNA rate, average billing per hour, new patient conversion, staff turnover.

Pick four. Review them monthly. Put them in front of the team.

A practice tracking the right four will outperform one tracking twenty it never opens.

Our free KPI guide walks through how to set them properly.

www.practicepartners.com.au/resources 📌

Only one state has a clean payroll tax exemption for GPs.Queensland exempts GP wages outright — employee or contractor, ...
09/09/2026

Only one state has a clean payroll tax exemption for GPs.

Queensland exempts GP wages outright — employee or contractor, bulk billed or private.

Everywhere else, relief is conditional. Victoria, South Australia and the ACT exempt only the bulk-billed portion. NSW offers a rebate rather than an exemption, also tied to bulk billing. WA sits outside the harmonised rules entirely. Tasmania has no enacted exemption at all.

Which means your payroll tax exposure is now partly a function of your billing mix. Two practices with identical revenue can land in very different places depending on the state and the percentage.

The amnesties have closed. Retrospective assessments are live.

Worth a proper conversation with your accountant, not an assumption.

NSW ADHD prescribing has changed. Most practices aren't ready for the phone calls, despite them already flowing in! GPs ...
30/08/2026

NSW ADHD prescribing has changed. Most practices aren't ready for the phone calls, despite them already flowing in!

GPs can now have a much bigger role in ADHD diagnosis, treatment and ongoing management. That's a genuine opportunity.

It's also a workflow problem.

Expect more enquiries, longer conversations at reception, and patients arriving with expectations your team hasn't been briefed on.

Before the demand hits us all too hard, get clear on: who takes these calls, what they're allowed to say, how you triage, and what your doctors are actually comfortable with.

The reform is the easy part. The operations are where practices come unstuck.

Full breakdown on the podcast. 🎧

Most healthcare consultants have run a practice in the past..Ami and Zac are still running one.Ami owns and operates Inn...
26/08/2026

Most healthcare consultants have run a practice in the past..

Ami and Zac are still running one.

Ami owns and operates Innovate Health, a medical centre group, and Zac manages it!

That means when they talk about rising wages, funding cuts, difficult fee decisions or staff turnover — they are not quoting a case study.

They made that decision ourselves last month.

It's why Practice Partners advice tends to be practical rather than theoretical. We're solving the same problems you are, in real time.

The award increase back in July isn’t the whole job.July is when most practices update wages and consider it done. It's ...
24/08/2026

The award increase back in July isn’t the whole job.

July is when most practices update wages and consider it done. It's actually the best window of the year to fix everything sitting underneath it.

If you haven’t already, while you're in the payroll files:

✅ Review employment contracts
✅ Check above-award staff are handled consistently
✅ Update position descriptions
✅ Confirm mandatory training records
✅ Check immunisation and certification currencies
✅ Tidy staff files before accreditation asks for them in coming months or years!

Maintaining compliance is important now more than ever.

Bulk billing rates are up & out-of-pocket costs are up.At the same time.It sounds like an error in the data. It isn't.Th...
20/08/2026

Bulk billing rates are up & out-of-pocket costs are up.
At the same time.

It sounds like an error in the data. It isn't.

The incentive structure is all-or-nothing. Clinics that go fully bulk billing get removed from the out-of-pocket average entirely. The clinics that stay mixed or private receive no additional incentive — so as their costs climb, their fees follow.

Two trends moving the same direction, for completely different reasons.

If you're mixed billing and feeling squeezed, you're not doing anything wrong. The maths simply isn't in your favour.

Full conversation with James Gillespie from Cleanbill on the podcast NOW. 🎧

Assignment of Benefit changed. A lot of practices still aren't sure what that actually means.The short version: consent ...
17/08/2026

Assignment of Benefit changed. A lot of practices still aren't sure what that actually means.

The short version: consent is moving to a digital framework, minus the DB4 form. How you obtain it, and how you record it, both matter now more than ever.

What that means practically:

→ Your paper process may no longer be sufficient
→ Your software vendor's readiness is now your problem
→ Record keeping obligations have shifted
→ Reception needs a script, not a guess

Most practices we speak to think they're compliant because their software provider said so. Worth confirming that yourself.

We break it down properly on the podcast, refer to our latest episodes (link in bio). 🎧

Six questions to ask before your next fee review.1. When did you last calculate your actual cost per consult?2. Have wag...
12/08/2026

Six questions to ask before your next fee review.

1. When did you last calculate your actual cost per consult?
2. Have wages, rent, software and insurance been factored in — or just Medicare indexation?
3. Do you know what comparable clinics in your area charge?
4. Is your team confident explaining the fee, or apologising for it?
5. Are your fees consistent across doctors, or wildly different?
6. When patients ask "why has this gone up?" — does everyone give the same answer?

If you're unsure on more than two, your fees probably aren't reflecting your real cost base.

Save this for your next practice meeting. 📌

Following on from our recent podcast, should doctors discuss their fees with patients?Ami says no. Zac says yes. We coul...
10/08/2026

Following on from our recent podcast, should doctors discuss their fees with patients?

Ami says no. Zac says yes. We couldn't agree on this one.

Ami's position: doctors should focus on medicine. Trained admin staff handle financial conversations — it's smoother for the patient and protects the consult.

Zac's position: if doctors avoid the fee conversation, it quietly undermines private billing. Confidence in your pricing has to start with the person setting it.

We genuinely had to agree to disagree on this one. So we're asking you.

What do you think?👇

A process that not every clinic has worked out and fool-proof! Transfer of Records. Checkout our neat little road map, s...
25/06/2026

A process that not every clinic has worked out and fool-proof!

Transfer of Records.

Checkout our neat little road map, showing the main milestones on the transfer of records process.

If you need assistance designing a system and process that is tailored to your practice, we would love to chat.

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Melbourne, VIC
3000

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Monday 9am - 6pm
Tuesday 9am - 6pm
Wednesday 9am - 6pm
Thursday 9am - 6pm
Friday 9am - 6pm

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