20/07/2026
A glimpse behind the scenes from early this morning delivering a virtual psychoeducation session for a Hedland-based team following a critical incident.
While I won’t identify the organisation or details of what occurred, I want to acknowledge the care demonstrated by its leaders in engaging timely psychological support for their people.
Following a critical incident, people can experience a wide range of emotional, physical and cognitive reactions. Some responses occur immediately, others emerge later, and some people experience very little disruption. There is no single “right” way to respond.
A timely, evidence-based psychoeducation session can provide employees with a calm and clinically informed understanding of what they may be experiencing. Grounded in contemporary psychological evidence and trauma-informed principles, these sessions can help people:
• Understand common responses following a critical incident
• Feel less alone or uncertain about their reactions
• Learn practical strategies to help their nervous system settle
• Regain a sense of understanding, choice and internal control
• Recognise when further support may be helpful
• Know how to access confidential assistance
Employees are not asked to retell the event or disclose their personal reactions. The focus is on providing evidence-based information, validation and practical support while allowing each person the space to process and recover in their own way.
The resource shown on screen - After a Critical Incident: A Practical Guide to Common Reactions, Recovery and Support - was developed specifically for this team, giving employees something practical to refer back to after the session.
Employers have a duty of care to support the psychological health and safety of their people. Responding early and thoughtfully sends an important message - What happened matters, and so do the people affected by it.
Critical incidents are often unexpected and support cannot always wait for traditional business hours. My Critical Incident Response services are designed to meet organisations and their teams at their time of need, helping them understand and navigate what has occurred and determine what support may be most appropriate in the hours, days and weeks that follow.
Melissa Knaggs Psychology provides tailored Critical Incident Response services to organisations across Australia, delivered virtually or onsite. Support may include:
• Evidence-based psychoeducation sessions for teams
• Guidance for leaders and managers
• Confidential follow-up counselling for employees
• Practical resources tailored to the incident and workplace
• Ongoing consultation based on the organisation’s needs
If your organisation experiences a critical incident and requires support, please get in touch.
Mel - Psychologist. Mum. Human