21/06/2026
Important Security Notice: Protecting Yourself Against Phishing Scams
We want to ensure our patients stay safe online. Currently, there is a rise in scammers impersonating trusted organizations through SMS, phone calls, and emails to steal personal information.
Recently, some individuals have received fake emails from "HotDoc Refund Services". Please be assured that there has been no data breach at HotDoc. This is a widespread phishing scam, and the messages are not from HotDoc.
If you receive a suspicious message claiming to be from HotDoc, please review the safety checklist below.
🔍 How to Verify a Real HotDoc Message
HotDoc prioritizes your privacy and security. A genuine message from HotDoc will always include at least three specific details to confirm its authenticity:
Your name
Our clinic’s name (or your specific doctor’s name)
Your actual appointment or booking information
🛑 Essential Safety Rules
Do not click on any links or reply to the message.
Check the website link carefully: Real HotDoc links only point to hotdoc.com, hotdoc.com.au, or hotdoc.io. Watch out for clever misspellings.
Check the sender's email: Genuine HotDoc emails will only come from .com.au or domains ending in .com, .com.au, or .io.
Be wary of unexpected phone calls: HotDoc will never call you unless you have explicitly contacted their support team first.
🛡️ How to Take Action
Secure Your Account: We highly recommend enabling extra protection on your accounts via Multifactor Authentication (MFA).
Report the Scam: If you received a fake email, please help us fight these scammers. Use the "Report Phishing" or "Report Spam" feature within your email provider (like Gmail, Outlook, or Yahoo) to flag it.
Your Data is Safe
HotDoc takes your privacy seriously. All patient data is encrypted and securely stored within Australia. HotDoc never sells or shares your information beyond what is strictly necessary for your healthcare communication.
For more peace of mind, you can review the official HotDoc Privacy Policy and Security Practices.
If you are ever unsure about a message you receive regarding an appointment at our clinic, please don't hesitate to call us directly to verify. Stay safe!