Australian Council on Healthcare Standards International

Australian Council on Healthcare Standards International Contact information, map and directions, contact form, opening hours, services, ratings, photos, videos and announcements from Australian Council on Healthcare Standards International, Healthcare administrator, 5 Macarthur Street, Sydney.

Our Vision - Inspiring excellence in healthcare
Our Mission - To strengthen safe, quality healthcare by continuously advancing standards and education nationally and internationally

Congratulations to Mr Jacob Oommen, recipient of the ACHS International Medal 2026.As Chief Operating Officer of the Bad...
04/08/2026

Congratulations to Mr Jacob Oommen, recipient of the ACHS International Medal 2026.

As Chief Operating Officer of the Badr Al Samaa Group of Hospitals in Oman, Mr Oommen has demonstrated outstanding leadership in advancing healthcare quality, patient safety and operational excellence across one of the region’s largest private healthcare networks.

His work in strengthening governance, digital quality systems, workforce capability and continuous improvement has made a lasting impact across the organisation and the broader healthcare community.

A well-deserved recognition for a remarkable contribution to international healthcare quality and safety.

Learn more here: https://www.achsi.org/news/achs-international-medal-winner-2026

03/08/2026

Building Sri Lanka’s Future Surveyor Workforce in Healthcare Quality and Safety

ACHS International is honoured to partner with the Ministry of Health and Mass Media through Patient Safety and Accreditation Bureau, Sri Lanka, to deliver the National Surveyor Training Program from 20–31 July 2026.

Over this intensive two-week program, 60 senior healthcare professionals selected by the Ministry of Health are undertaking training to become national surveyors, strengthening Sri Lanka’s capability to assess, improve and sustain healthcare quality and patient safety across the country.

The first cohort pictured here is participating in a comprehensive program covering accreditation principles, survey methodology, evaluation techniques, patient-centred care, risk management and quality improvement. The program is designed to build a highly skilled cadre of surveyors who can support consistent, evidence-based assessment of healthcare services throughout Sri Lanka.

The training is being delivered by the ACHS faculty:

✅ Louise Cuskelly – Executive Director, ACHS International & Consulting
✅ Darlene Hennessy – Director, Assessor Division
✅ Vince Gaglioti – Lead Assessor

This initiative reflects the Sri Lankan Ministry of Health’s commitment to strengthening healthcare quality systems and advancing safer, more effective care for patients nationwide.

We thank the Patient Safety and Accreditation Bureau for its leadership and vision and congratulate all participants on their commitment to healthcare excellence.




Pictured: Representatives ACHSI; Directors Patient Safety & Accreditation Bureau; Senior leaders Sri Lankan Ministry of Health hospitals.


Pictured: Representatives ACHSI; Directors Patient Safety & Accreditation Bureau; Senior leaders Sri Lankan Ministry of Health hospitals.

The July edition of ACHS Insights is here! Discover the latest insights on quality, safety and continuous improvement in...
28/07/2026

The July edition of ACHS Insights is here! Discover the latest insights on quality, safety and continuous improvement in healthcare. In this edition:

🏆 Submissions are now open for the 2026 Quality Improvement (QI) Awards
🌍 Building more sustainable, patient-centred healthcare
📊 How accreditation delivers strategic value
🤖 Preparing for the future of AI governance
⭐ A Staff Spotlight with Leslie Lai, Regional Director – APAC
💡 A look at how 2025 QI Award winner Mouwasat Hospital Jubail is using patient-reported outcomes to improve care.

Read full newsletter here: https://mailchi.mp/achs/newsletter-jul-26

How an adverse event is disclosed can shape a patient's trust in their care team for years to come.Yet, open disclosure ...
23/07/2026

How an adverse event is disclosed can shape a patient's trust in their care team for years to come.

Yet, open disclosure conversations are often difficult, and many healthcare professionals feel underprepared when it matters most.

The Open Disclosure workshop uses case studies and video role play to develop understanding of best practice and build the skills and confidence to lead these conversations effectively.

Workshop details:
📅 25 August 2026
⏰ 11am–2pm AEST
📍 Online via Zoom
👉 Learn more and register: https://learn.achs.org.au/pages/open-disclosure

16/07/2026

Submissions for the 2026 ACHSI Quality Improvement (QI) Awards are now open to Members!

Each year, the ACHSI QI celebrate the remarkable achievements of healthcare organisations leading the way in improving care, safety, and outcomes for consumers. If your organisation is making a difference, we'd love to hear your story.

movie_camera Watch the video to learn how our winners are making real changes and improvements.

arrow_right Learn more and apply here: https://www.achsi.org/about-us/awards/qi-awards

A thorough Root Cause Analysis (RCA) is only effective if the findings are communicated clearly in the final report.For ...
14/07/2026

A thorough Root Cause Analysis (RCA) is only effective if the findings are communicated clearly in the final report.

For many healthcare professionals, report writing is where the process becomes difficult, and where important insights can be lost.

The RCA Report Writing workshop provides practical skills to help participants write structured, credible reports that support action and organisational learning.

Workshop details:
📅 10 August 2026
⏰ 11am–2pm AEST
📍 Online via Zoom
👉 Learn more and register:https://learn.achs.org.au/pages/rca-report-writing

Great improvement work does not always translate into great presentations.Many professionals have valuable insights an...
09/07/2026

Great improvement work does not always translate into great presentations.

Many professionals have valuable insights and outcomes to share, but struggle to present them clearly and confidently to different audiences.

The Presenting with Purpose workshop is free and exclusive to ACHS Members; exploring practical strategies to help healthcare professionals structure their message, communicate work effectively and present with greater impact.

Workshop details:

📅 6 August 2026
⏰ 11am–12:30pm AEST
📍 Online via Zoom

👉 Learn more and register: https://learn.achs.org.au/pages/presenting-with-purpose

When a serious clinical incident occurs, the pressure to respond quickly is high.But many investigations stop at identif...
07/07/2026

When a serious clinical incident occurs, the pressure to respond quickly is high.

But many investigations stop at identifying what happened, without fully understanding why it happened or how to prevent it in the future.

This is where Root Cause Analysis (RCA) can fall short without the right approach.

Our interactive RCA training is designed for healthcare professionals responsible for incident investigation, patient safety and quality, helping you:

Move beyond surface-level findings

Apply systems thinking to uncover underlying causes

Develop stronger recommendations that lead to real change

If you're involved in incident reviews, governance or patient safety, this training will give you practical tools you can apply immediately.

📅 4-5 August 2026
⏰ 11am–2pm AEST
📍 Online via Zoom

👉 Learn more and register: https://learn.achs.org.au/pages/root-cause-analysis

03/07/2026

🎉 Celebrating 10 Years of the ACHS Improvement Academy!

For a decade, we've supported healthcare professionals and organisations to build capability, share knowledge, and drive improvements in quality and safety.

Thank you to the thousands of participants, facilitators and organisations who have been part of this journey. We will continue working alongside our community to respond to emerging challenges, champion innovation and support safer, better care.

Explore our training here: https://www.achs.org.au/improvement-academy/achs-improvement-academy-turns-10

➡️ Click through to explore 10 years of impact.

Patients and families experience healthcare differently from the people delivering it.Without meaningful consumer input,...
02/07/2026

Patients and families experience healthcare differently from the people delivering it.

Without meaningful consumer input, organisations can miss important insights into communication, care experiences and service gaps.

The Partnering with Consumers Workshop explores practical ways to involve consumers across planning, design, delivery and improvement to support safer, more person-centred healthcare services.

Workshop details:

📅 30 July 2026
⏰ 11am–2pm AEST
📍 Online via Zoom

👉 Learn more and register: https://learn.achs.org.au/pages/partnering-with-consumers

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