15/09/2026
Have you ever spotted one of the Mosaic team out in the wild and wondered why we didn’t come over and say hello? 👋😂
We promise we’re not being rude!
When we see a Mosaic family outside of our usual settings, we’ll generally wait for you to approach us first. This is an intentional part of respecting your privacy and confidentiality.
You might be with friends, family or someone who doesn’t know that your child accesses our services, and that’s your information to share, not ours.
We also know that for some of our kiddos, unexpectedly seeing their therapist somewhere completely outside of the context they know them in can be a little confusing!
So if you see us at Woolies, the park, grabbing a coffee or anywhere else in the community, you take the lead, and there is absolutely no pressure to say hello!
Want to say hello? Please do! We’d love to say hi. 💙
Prefer to continue on with your day? That’s completely ok too.
Either way, we’ll follow your cue.
So next time you think “Did they just pretend they didn’t see me?”... now you know why. 😂
We’re not ignoring you. We’re intentionally respecting your space, privacy and confidentiality. 🦋