19/07/2026
Thankyou to our patients who took the time to complete our recent Patient Satisfaction Survey as part of our practice accreditation.
We are incredibly grateful for your feedback. It helps us celebrate what we're doing well and identify where we can improve.
We are proud that :
π 100% felt they were treated with respect
π 100% felt they were shown care and compassion
π 99% felt they were listened to
π 98% felt reception staff were able to assist them
These are the values that matter most to us, and we're honoured that they came through in your experience at our practice.
Your feedback also highlighted areas where we can do better, particularly:
β’ Reducing wait times so appointments start closer to schedule.
β’ Improving the speed of getting an appointment when you need one.
β’ Making it easier to book appointment times that suit you.
We hear you, and we're already working on ways to improve these areas.
Thank you again for your feedback and we hope to see you soon.
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