Elite Care NSW

29/09/2026

We support someone in the community a couple of times a week. They live in a Supported Independent Living home run by another provider.

Their family and health team have agreed they can have one takeaway meal a fortnight, due to their current health conditions. It's the same meal, on the same routine, and it has been for a long time.

On the other days, their accommodation provider packs them a lunch. They don't eat it, because they don't enjoy it. So our team did the obvious thing, we sat down with them and asked what they actually like. We put together a list and handed it to their accommodation provider.

It was ignored. Laughed off, actually.

Then last week, after a rough night at the house, the family was told their loved one had been up all night unwell and that staff had stayed up with them, and that our takeaway was to blame.

We've since learned it was a different resident in the house who was up that night. They were simply looking for an excuse to blame us, because they're not happy that we're the ones supporting this person in the community.

So our team gets blamed for a meal that's been agreed and routine for months. And a family gets told something that isn't true about their loved one's health.

This isn't about who's right. It's about the person in the middle, who deserves the people around them to be honest, and a family who deserves to know what's really going on.

Every provider gets things wrong sometimes. We do too. But every mistake is an opportunity to grow. You own it, you tell the family the truth, you learn from it, and you make sure it doesn't happen again. That's how teams get better. You don't look around for someone else to pin it on.

When are we, as a sector, going to stop blaming others and start taking responsibility?

17/09/2026

And the expo’s continue. Today we are at The Aged Care Expo Central Coast Leagues Club.

15/09/2026

ELITE CARE CENTRAL COAST IS LOOKING FOR 5 AMAZING SUPPORT WORKERS!

Why Elite Care Central Coast?
At Elite Care Central Coast, care is more than a service; it’s personal. Built from lived family experience, we understand the challenges participants, families, and staff face every day. That’s why we create a supportive, respectful environment where everyone feels valued.

For participants and families, we offer tailored NDIS supports, from SIL homes and respite to in-home assistance and community participation, always delivered with dignity, compassion, and a focus on individual goals.

For our staff, we provide ongoing training, a supportive team culture, and opportunities to grow. We believe in empowering our team the same way we empower participants: with trust, respect, and encouragement.

Choosing Elite Care Central Coast means choosing a provider that values people first, where participants thrive, families feel supported, and staff are proud to belong.

Position Overview:
Elite Care Central Coast Pty Ltd is dedicated to enhancing the lives of our community participants. We provide personalised care and support services that empower individuals and help them live fulfilling, independent lives. Join our team of compassionate professionals making a meaningful difference in our community.

Position Summary:
This is a varied and rewarding role where you will provide high-quality support tailored to each participant's individual needs, goals, preferences and support requirements.

The successful applicant must be flexible and willing to work across the North and South ends of the Central Coast, depending on participant and service requirements.

The role may include:

MUST BE AVAILABLE for active overnight support and sleepover shifts

Providing personal care and assistance with daily living activities

Supporting participants with complex behaviours and implementing Behaviour Support Plans

Supporting participants with psychosocial disabilities and mental health needs

Working weekends, including Saturday, Sundays and Public Holidays

Supporting participants in SIL, home and community settings

Assisting with household tasks and maintaining a safe and supportive environment

Supporting community participation, appointments and recreational activities

Promoting independence, choice, dignity and inclusion

Maintaining participant privacy, confidentiality and dignity at all times

Completing accurate and professional progress notes and documentation

Following individual support plans, Behaviour Support Plans and organisational policies and procedures

We are looking for someone who is experienced, reliable, flexible and genuinely passionate about disability support.

To be successful, you will have:

Previous experience working as a Disability Support Worker

Demonstrated experience providing personal care

Experience supporting people with behavioural support needs

Experience working with people with mental health and psychosocial disabilities

A sound understanding of person-centred care

Ability to understand and follow Behaviour Support Plans (BSPs)

A strong understanding of participant privacy, confidentiality, dignity and choice

Excellent verbal and written communication skills

The ability to remain calm, professional and supportive in challenging situations

Strong boundaries and a professional approach to participant relationships

Ability to work independently as well as part of a team

Excellent reliability and time management

Willingness to work sleepovers, active overnight shifts and weekends

Willingness and ability to travel between the North and South ends of the Central Coast

A current Australian driver's licence and reliable vehicle

Essential Requirements
Applicants must be able to demonstrate:

NDIS Worker Screening Check

Working With Children Check

Current First Aid and CPR

Relevant disability/individual support qualification

Current driver's licence and reliable vehicle

Availability for sleepover and active overnight shifts

Weekend availability

Flexibility to work across the Central Coast

Comprehensive Business Car Insurance

Benefits:

Competitive hourly rates based on experience and schads award.

Flexible casual hours with the option to grow

Ongoing training and professional development

A supportive team environment

Opportunities for career progression within a growing organization

Apply Today and send your resume to [email protected] or contact Michael on 0452 182 063 for a private confidential chat

15/09/2026

New addition to the office, all set up and ready to go, and now it’s time to put it to use. 🏓

We’re running a competition, and we’d love for participants to come along

🎱 Pool comp
Air hockey comp
🏓 Table tennis comp
Even a table

Add with food, drinks, and good company, and you’ve got a get together worth showing up for.

Registrations opening soon, more info to come. Keep an eye out and get ready to sign up!

14/09/2026

Out and about in Sydney today aged care expo - Castle Hill RSL. I have Talia helping me today 🙌💪🙏

13/09/2026

07/09/2026

When "yes" doesn't mean yes.

There's a process behind every support worker who joins our team. We advertise, we shortlist, we interview, properly, not a tick a box chat. We get to know the person. We tell them what the role really looks like, sleepovers and all. We offer the position, send through the paperwork, bring them in for onboarding.

Then, a week or two later, the excuses start. Suddenly they're "not available" for sleepovers. A last-minute call to the office, sometimes on the day itself. And we're left asking the same question: why commit to something you had no intention of honouring?

Support work isn't for everyone. That's honest, and it's fine. But there's a real difference between realising a role isn't the right fit and saying yes to make an interview easier, then quietly backing out once the paperwork's done.

Every time this happens, we start the process again, the advertising, the shortlisting, the interviews, the onboarding. That's time and cost our team absorbs. But the real loss isn't ours. It's the participant who was told a familiar face was coming, and now has to start over too.

If you commit to a role, commit to it. Say no early if it's not right for you. that costs nobody anything. Don't waste your time, our time, or the time of the person who was counting on you to show up.

04/09/2026

If you have a participant that is looking for a home and not a house, we may have the home for them. Please reach out if we can help in anyway.

27/08/2026

A small rate change with a bigger flow-on effect

The NDIS has updated the price limit for provider travel this year, and the timing is worth noting on its own. The new kilometer rate of $1.05, up from $1.01, takes effect from 1 September rather than the usual 1 July.

For us, that change lands only days after we'd already gone through the difficult process of updating every participant agreement to reflect a decision we didn't take lightly, invoicing for travel and time rather than absorbing it the way we always had. That decision took real thought before we made it. Reopening the same agreements again this soon wasn't part of the plan.

Many of the participants affected have also seen their funding reduced significantly, so a rate change landing outside the usual cycle isn't a neutral administrative update for them. It's another adjustment on top of a year that's already asked a lot of people managing tighter budgets than before.

There's no transition built into a change like this. It simply takes effect, and providers are left working out how to apply it fairly without adding more strain to arrangements that were only just settled.

For a provider trying to run something that's both compliant and genuinely fair to the people it supports, a mid cycle change like this means doing the same work twice in one year, for a rate adjustment of four cents a kilometer or unit whatever they are calling it now.

20/08/2026

There's a decision we've put off for a long time, and we're not making it lightly.

For years, when one of our support workers finished a shift and drove straight to their next participant, we absorbed that travel time ourselves. It felt like the right thing to do. It still does. But we've recently learned that on this point, we're increasingly the exception, not the rule.

Most providers charge for that travel time. We haven't. We've quietly carried it as a cost of doing business, because our priority has always been the people receiving support, not the line items around them. That choice was ours to make, and we stand by why we made it.

But running a service that keeps its doors open, keeps experienced staff employed, and keeps care consistent means looking honestly at what's sustainable and what isn't. Absorbing a cost that almost nobody else in the sector absorbs isn't a virtue if it puts the whole thing at risk. It's not against any rule to charge for it. It's within what NDIS allows. It just isn't what we'd been doing.

So we're changing that. Not because we've stopped caring about the impact on families, and not because it's an easy conversation to have. We're changing it because the alternative is pretending a business can run on goodwill alone, and ours can't. Staying open, staying reliable, and keeping the same familiar faces showing up for the people we support depends on decisions like this one, even the ones we'd rather not make.

Love to hear others opinion on this matter.