13/05/2026
๐จ Important Compliance Update for Medical Practices: SMS Sender ID Registration
From 1 July 2026, all Australian businesses that send SMS messages using a branded sender name (for example, your practice name rather than a mobile number) will need to register their SMS Sender ID with the Australian Communications and Media Authority (ACMA).
If your Sender ID is not registered, your messages may appear as โUnverifiedโ and could be filtered as spam.
This change is designed to help protect patients from scam messages and increase trust in practice communications.
What your practice should do:
โ๏ธ Contact your practice management software provider
โ๏ธ Confirm whether your SMS provider will manage the registration process
โ๏ธ Ensure your branded Sender ID is registered before 1 July 2026
Need assistance navigating this change? QGOS can help your practice liaise with software providers and implement the required updates.
Learn more: https://www.acma.gov.au/sms-sender-id-register