Northeast Health Wangaratta (NHW) is a leading regional health service committed to providing quality health care to more than 90,000 people across north east Victoria. We are the major referral facility for people with complex health needs from Bright, Mansfield, Beechworth, Myrtleford, Yarrawonga, Euroa and Benalla. We also provide a telehealth service to these regional facilities, allowing doct
ors at NHW to provide medical advice via video link. Our hospital has a 24/7 Emergency Department and offers an extensive range of healthcare services and community based programs as well as our residential aged care facility, Illoura.
๐ฆ๐ผ๐ฐ๐ถ๐ฎ๐น ๐ ๐ฒ๐ฑ๐ถ๐ฎ ๐๐๐ถ๐ฑ๐ฒ๐น๐ถ๐ป๐ฒ๐
These guidelines apply to anyone on our social media channels, whether engaging directly with us or other social media users. We welcome positive engagement and two-way communication on our social media channels. The following guidelines are in place to ensure Northeast Health Wangaratta is seen as a trusted source of information and that people are safe when engaging with our accounts. By engaging with our social media channels you agree to these guidelines.
๐๐ฐ๐ฏ๐ต๐ฆ๐ฏ๐ต ๐ฎ๐ถ๐ด๐ต ๐ฏ๐ฐ๐ต:
โข Be off-topic, unintelligible or inappropriate for discussion in this forum
โข Violate another personโs privacy
โข Contain spam, be defamatory, offensive, abusive, threatening or promote any sexually explicit material, violence or illegal activity
โข Promote discrimination based on age, race, gender, religion, nationality, disability or sexual orientation
โข Be of a political nature
โข Contain any non-approved advertising or promotion of products and services
โข Infringe upon copyrights or trademarks
โข Breach any terms of the social media platforms themselves
โข Be repetitive and negative in nature, ie; trolling
๐๐ณ๐ฆ๐ข๐ค๐ฉ ๐ฐ๐ง ๐จ๐ถ๐ช๐ฅ๐ฆ๐ญ๐ช๐ฏ๐ฆ๐ด
Northeast Health Wangaratta social media account administrators reserve the right to hide, remove or report any contribution to our social media channels that breach these guidelines. Account administrators may also remove comments, hide comments and block users at their discretion. If we feel as necessary or required by law, we reserve the right to share content with law enforcement authorities.
๐๐ฐ๐ถ๐ณ๐ด ๐ฐ๐ง ๐ฐ๐ฑ๐ฆ๐ณ๐ข๐ต๐ช๐ฐ๐ฏ
Our social media channels are monitored between 8.30am-5.00pm Monday to Friday (not including public holidays) by Northeast Health Wangaratta account administrators. Accounts will be monitored during these times for direct messages and comments asking questions on posts. Questions will be responded to as soon as is practical. If you have a medical emergency please call 000 immediately. If the matter is not urgent please consider visiting your GP or dialling the Nurse-On-Call number on 1300 60 60 24. For all other enquiries, please phone (03) 5722 5111 and they can direct your call.
๐๐ฐ๐ณ๐ต๐ฉ๐ฆ๐ข๐ด๐ต ๐๐ฆ๐ข๐ญ๐ต๐ฉ ๐๐ข๐ฏ๐จ๐ข๐ณ๐ข๐ต๐ต๐ข (๐๐๐) ๐ฑ๐ถ๐ฃ๐ญ๐ช๐ด๐ฉ๐ช๐ฏ๐จ ๐ค๐ฐ๐ฏ๐ต๐ฆ๐ฏ๐ต
Only account administrators publishing as โNortheast Health Wangarattaโ can post on behalf of NHW. All other NHW staff, contractors or related third parties should never purport to be speaking on behalf of NHW. Community members should only trust information from โNortheast Health Wangarattaโ as the source of truth, rather than relying on comments made by others, whether they be staff or other users.
๐๐ฐ๐ฏ๐ต๐ข๐ค๐ต
If you have any questions or concerns about our social media channels, please contact [email protected]
We care about your experience & value your feedback. You can share your suggestions, compliments or complaints about the services we provide at and how they are delivered at www.nhw.org.au/feedback
