09/27/2026
We take the family owned and family run vibe pretty seriously over here.
Have you ever wondered who the people are behind the products you buy from the store? Us too!
That's why we made it clear from the start that we are a family owned and family run business, with a very important role in our company filled by Gillian's brother James House (pictured).
James is the Operations Supervisor for Thrive Protein. A huge part of the smooth operation of our business comes from his work!
James oversees fulfillment each day at our warehouse, starting off his day by purchasing the shipping labels for orders - this is actually a pretty in-depth process, with every package going out in a specific box size, and all the product weights going into the system to purchase the label. He also has to weigh up real-time-rates for shipping across several carriers and platforms to find the perfect label for the job.
Once that's complete, he helps the rest of the fulfillment team with organizing the orders and overseeing order accuracy during boxing.
James recently expanded his role on the team to include helping with managing retail accounts, helping to run the Amazon store, doing monthly financial reporting, inventory management, marketing communications and website assistance.
He helps train new staff, and manages the day-to-day operations at the warehouse including coordinating local deliveries and retail deliveries.
We really appreciate James and our entire team, and even if they aren't all related by blood, we still consider them family!