Battlefords Hearing Centers

08/21/2023

Hey everyone, our Patient Care Coordinator Brittney will be at the Hawaiian Luau Trade Show tomorrow Aug 22nd, 2023 at Caleb Village. Head on down and explore the vendors and stop in to say Hi👋.

08/11/2023

Happy Friday! Did you know that once you get used to wearing your hearing aids daily you can reteach yourself to have selective hearing. Maybe you want to hear all the sounds of nature but, there is a dog barking down the way. Just cause you have your hearing aids on, doesn't mean you have to listen to everything all the time.

08/08/2023

Happy Tuesday everyone! We hope you all had a great long weekend. 😊

08/04/2023

We will be closed Monday August 7th, 2023 for the Civic Holiday! We hope everyone has a great long weekend! 🏖

We Will resume our normal office hours August 8th, 2023.

08/02/2023

Hey Everyone, Its been awhile since we have introduced out staff. Lets re-introduce them! 📣
Travis Armstrong is our in house HIP he will be happy to test your hearing and answer any questions you may have regarding your current hearing states or hearing aids. 🦻
Brittney Finch is our new Patient Care Coordinator she will be happy to help schedule your appointments, answer your questions, clean your hearing aids, and so much more.

Give us a call or pop on down to the office. We look forward to hearing from you! 👂

02/10/2023

I would like to introduce you to Oticons newest app! The Oticon companion app is a one stop remote control with remote care capabilities. It is incredibly versatile, and is compatible with Opn, Opn S, More, Ruby, Zircon Jet, Siya & Own!  You can download it now from the app store or Google play! LINK BELOW ⬇️⬇️⬇️⬇️

Here's the link for Iphone or Ipad users: https://apps.apple.com/ca/app/oticon-companion/id1597064213
Here's the link for android users: https://play.google.com/store/apps/details?id=com.oticon.app&hl=en_CA&gl=US

05/11/2022

Patient Care Specialist Job Description

General Summary of the Purpose of the Position

This position is the first point of contact either in person or on the phone with patients and vendors. This employee is responsible for creating a positive first impression and providing a quality patient journey experience. This position supports the professionals by performing a variety of customer service, sales, marketing, operational and administrative functions.

Approach and Deployment (What to Do & How to Do It)

•Ensure that the Patient Experience is a positive one is top priority for this position.
•Acknowledge all guests that come in the office as soon as they enter. If on phone at the time, smile and nod. Collect pertinent information from patients.
•Answer phones in a timely manner within two rings.
•Use professional office greeting. Direct calls appropriately. Take and deliver messages.
3. Convert calls to appointments.
3.1 Schedule and confirm appointments.
•Be able to convert appointment inquiries to appointments 95% of the time
•Have a grasp of basic aspects of hearing profession
•Log appointment correctly using proper referral sources
•Enter daily activity correctly and completely into office management system.
•Check patients in and out. Track orders/sales. Maintain daily, weekly and monthly reports as directed by COO
•Answers emails and voice mails on same day of them being received providing that it’s a work day
•Provide basic and accurate information in person and via phone/email
•Receive, sort and distribute daily mail/deliveries
•Perform other clerical receptionist duties such as filing, photocopying, scanning, and faxing
•Prepare deposits
•Maintain and balance cash box weekly
•Protect Patients Privacy and collect insurance information.
•Complete recalls for periodic clean & check and annual exams within one week of being given list of necessary contacts
çFollow up on cancelled appointments within three days of cancellation with a goal of rescheduling 50% of the patients
•Set future appointments for 95% of patients that need a future appointment before patient leaves office

Skills & Abilities
•Good computer skills
•Ability to organize and multitask between patients, phone and computer
•Good problem solving, analytical abilities, communication organizational and interpersonal skills required.
•Excellent speech clarity required
•Maintain safe and clean reception area 100% of the time
•Contributes to team effort by accomplishing related results as needed
•Exceptional customer service attitude
•Professional attitude and appearance

12/19/2021

Have a happy and safe Christmas and New Years!

10/08/2021

10/01/2021

Noise induced hearing loss is totally preventable, and also irreversible. It's the result of being in loud environments too long. loss