06/04/2020
Hi Everyone!
Below is an email that I just sent out this morning. ..
I want to give you an update about what I'm doing to get ready to see you, and share some of the guidelines that will have to be in place. We will need to follow these guidelines as we get you into treatment.
When will we be open?
We are currently targeting June 15th as our tentative open date. More information will be coming to give you some specific steps on how to book an appointment and get treatment.
You can request an appointment and fill out a pre-screen form on www.eastendtherapeutics.com
Appointments will be confirmed based on results of pre-screen
What are we doing at East End Therapeutics?
Reviewing public health protocols and best practices
Remodelling to reduce risks to patients and to me.
In accordance with public health and the CMTO direction, what are some of the Guidelines that we’ll need to follow?
Before Appointments, a pre-screening process needs to be put in place
We will remodel the clinic space to more easily sanitize between patients
Patients should be prepared to wear Disposable surgical masks during Treatment
Other options may be available for patients with COPD, asthma
Details
I'm currently working my way through online learning modules set out by public health which are required for me to complete before I can open. Part of the protocols set out require that both myself and clients wear disposable surgical or reusable masks during treatment. Having said that, though, I realize that some of you have conditions (ie. asthma, COPD) in which wearing a mask while lying down on your stomach would be very uncomfortable and make it hard to breathe. This is the only circumstance in which I would be willing to discuss other options. It is imperative that we observe the recommendations from Public Health.
I am investing money and resources in creating a space that is easy to sanitize and allows any water droplets that may contain the covid-19 virus to fall to the floor where they present the lowest risk. I am doing this for the safety of you, our community as well as my family and myself. Some of these pieces of equipment will not be in until the end of next week, so I do not think I will be able to open until June 15th, at the earliest.
When someone wants to book an appointment with me, it will require that they go online to fill out a questionnaire regarding their pain (which will help me triage which patients need to be seen sooner than later) and a covid-19 pre-screening assessment.
I realize that some of these interim standards that I am trying to uphold in my clinic are significant changes to processes we’ve had in the past, however, it is important for us to to follow all the guidelines set out by Public Health and the CMTO.
Thank you for your ongoing support and understanding during this time.
Patient FAQ
What is involved in the Patient Screening?
Part of the new protocol requires RMT’s to assess each client individually, trying to determine if the anticipated benefits of treatment outweigh the risks to the client and the RMT. Part of that assessment is the Patient Screening, and determining the risk each client presents. Patient Screening will be a two part process, using an online form and during your appointment. This will give us information to help us form a treatment plan together.
How do I prepare for an appointment?
It will be required that each client come wearing their own fresh/clean cloth mask or disposable mask that will have to be worn during the entire time in the clinic, including during treatment.
There are other hygiene protocols that the clinic will be strictly following.
When would I have my treatment deferred or be refused treatment?
Treatment will either be deferred or refused if:
Patient Screening indicates that the patient is showing symptoms of cold or flu
Patient Screening indicates treatment is not of urgent benefit to the client
Non-compliance from the client with any of guidelines laid out by the College of Massage Therapists of Ontario
Non-compliance from client with hygiene protocols set out by East End Therapeutics
I know that some of you may likely be anxious to visit soon as three months without treatment has left you in pain and incredible discomfort. I strive to re-open responsibly, ensuring the health and safety of all my clients, my family and myself. Our community’s health is of extreme importance, so your cooperation and patience with East End Therapeutics' careful re-opening plan is deeply appreciated.
I hope to be in contact with you soon with booking appointments and detailed protocols for visits.
Thank you in advance for your understanding in these difficult times.
Sincerely,
Elijah Velasco, RMT
First time appointments require over-the-phone scheduling. Please call 905.490.8357 to book. Or visit on Facebook for more information. Email [email protected] for other enquiries.