Rick Lau's - Business Mentorship For Clinic Owners

Rick Lau's - Business Mentorship For Clinic Owners Has built and exited many healthcare businesses (clinics, ecommerce, SaaS) over the past 15 years.

Has built and exit many healthcare businesses (clinics, ecommerce, SaaS) over the past 15 years including a network of 127 physical therapy and chiropractic clinics with over 1400 employees. He is one of the most sought-after mentors for clinic owners in Canada and USA where he helps owners double, triple, and even quadruple their profits by optimizing their clinic operations using his proven syst

ems and leadership strategies. Plus he has spent over millions in google and facebook ads during his career. Rick also founded CallHero, a call recording and conversation analysis software that helps clinics get even more new patients over the phones from their marketing. Take the Free Callgrader Test now to see how you can improve your patient experience over the phones: https://mycallhero.com/callgrader/

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08/14/2026

Stop Saying “We Ask That You” to Your Patients

Stop making your front desk policies sound optional. This is business. And we’re in the business of helping patients.

When you say “we ask,” here’s what patients hear: “You don’t really have to.”

Optional language creates optional results.

What a Real Policy Sounds Like: “In order to prevent cancellations, we will use the following procedure moving forward.”

Not rude. Just clear.

4 Things Every Front Desk Policy Needs:
1️⃣ A purpose (why this matters)
2️⃣ The policy itself (1–2 sentences max)
3️⃣ A clear procedure
4️⃣ The outcome you expect

If you're not getting the result, your front desk policy isn't clear and it's causing confusion.

Follow for more front desk tips.

08/13/2026

Stop these 5 revenue leaks at your clinic.

Your clinic isn't losing money on one big mistake. It's leaking it through small holes you never fixed.

1️⃣ You miss calls. 1 in 3 go unanswered. That's $200 to $400 each.
2️⃣ Your front desk can't convert the call because nobody trained them.
3️⃣ Nobody follows up with the patients who called but didn't book.
4️⃣ A new patient cancels or no-shows on day one.
5️⃣ You pour more ad money into a clinic that's already leaking.

None of these feel big on their own.

Together they cost you thousands every month.

That's why I use all-in-one phone system at my clinic.

It improves the patient experience at my front desk, so we answer more calls and book more patients.

→ Phone, Text, Fax, and Google Reviews in one platform
→ AI Call Intelligence to spot and win back patients who didn’t book
→ Connects with your EMR
→ Auto Missed Call Text Back
→ Track each front desk’s booking rate and revenue earned
→ See who’s calling before you pick up
→ Best in class 24-hour live support

Follow to learn more.

08/12/2026

Stop Apologizing To The Patient When Your Clinician Is Late

Your front desk shouldn't apologize for something they didn't do.

But here's the real fix:
Stop being late in the first place.

If you're a dentist, doctor, physical thearaist, chiropractor, or speech therapist, you know exactly how long treatments take.

Schedule accordingly. Train your providers to finish on time.

But when emergencies happen, here's what to say:

"Hey [patient name], I want to let you know [provider name] is running about 15 minutes behind. We're aware of it. Can I get you a coffee while you wait?"

Save this script. Use it today.

Want to pay your clinic office manager more?

Make them produce more.

If you want help training them to fill your schedule click below for the details:

https://clinicaccelerator.com/appointment-staff-training

08/11/2026

📍 Oakville, ON
💰 $1.6M Revenue

What you’re getting:

• $338K normalized EBITDA
• 1,500+ sq. ft. facility
• $200K+ in clinical equipment included

💬 Click below for the full buyer package:

https://clinicaccelerator.com/on-4035/

08/10/2026

7 Metrics Every Clinic Owner Should Track

Most clinic owners only look at revenue.

But revenue without context is a vanity metric.

Here's what actually matters:

1. Revenue
2. Expenses
3. Leads
4. Conversions
5. Acquisition costs
6. Retention
7. Profit

The one most clinics get wrong? Conversions.

Your front desk is either booking 8 out of 10 new patients. Or half that.

And if you don't know which one, your acquisition costs are way higher than they need to be.

That's why we built . It tracks your booking rate, answer rate, and shows you exactly where patients fall through the cracks.

Revenue is vanity. Profit is sanity.

Cash in your bank account is the holy grail.

Save this. Send it to your clinic manager.

Follow for more clinic business tips.

08/09/2026

Stop Explaining Patient Insurance & Deductibles This Way

Most people don’t lose patients because of price. They lose them because of HOW they say the price.

The front desk job is to

Verify benefits.
Lead with good news.
Explain visits and cost clearly in a range

What NOT to say:

“Unfortunately, you haven’t met your deductible yet, so you’ll have to pay $100 to $150 per visit.”

This is what says we should do:

Here’s how to say it instead:

“Good news! You’ve already met $2,518 of your $4,000 deductible. You don’t need any authorization, and you’ve got 25 visits covered this year. Your cost per visit will be between $98–$123, depending on your treatment that day. We’ll collect that at the time of service.”

Save this. Train your front desk on it.

Follow for clinic business tips. I post daily.

08/08/2026

Solopreneur vs Clinic Owner 💰

Who really makes more over 10 years?

Depends which game you're playing.

Going solopreneur pays you faster.

No payroll. No staff drama. You keep what you make.

But one body only has so many hours. That's your ceiling.

And when you stop treating, the money stops.

Building a clinic is slow for 3 years.

It's risky. Many don't make it and get stuck with a break even clinic for 10+ years.

But if you can scale and grow your team, you make more money and build something you can sell.

I've watched solos out-earn clinic owners and go home at 5.

Neither one is wrong.

A solo done right is great money and a great life.

A clinic done right is a business and an asset.

Pick on purpose. Then build it properly.

Follow for more clinic business tips. I post daily.

08/07/2026

Stop Saying These 5 Phrases When A Patient Says They Can't Afford It

❌ "Unfortunately insurance... "
❌ "It's going to cost..."
❌ "Call us back"
❌ "Well. It depends"
❌ "Assessment is ###. Followup are ###"

Follow for daily front desk tips.

08/06/2026

Your clinicians are becoming your competitors.

It's happening more than you think.

They spend 5 years in your clinic. Build their patient base. Learn your systems.

Then they rent a gym room for $1K a month. Take their billings with them. Build $200K a year with zero overhead.

No staff. No long term lease. No headache.

And you're back treating patients just to cover the gap.

The competition isn't down the street anymore. It's sitting in your treatment room right now.

If you're not thinking about retention and systems today, you're already behind.

Follow for more clinic business tips. I post daily.

08/05/2026

7 unusual ways to get more patients. Ranked.

I work with over 1,500 clinic owners to start, scale, and sell.

Every one is hunting for new patients.

Here are 7 most never act on.

7️⃣ AI. Patients now ask ChatGPT and Google AI for the best clinic near them. Hard, but it's where things are going.

6️⃣ Employer marketing. Factories and offices with hundreds of workers. Injuries, return-to-work, pre-employment assessments, staff wellness days.

5️⃣ Paid social. Everybody chases Google ads. Social leads are colder, so your front desk has to convert and follow up. Done right, about 30 bucks a patient lead.

4️⃣ Internal cross-referrals. Easy conversions. They already trust you. My best clinics get 50% into a second service.

3️⃣ Reactivate past patients. Everyone chases new. The fastest booking is an old patient who already trusts you. You just have to call and check in.

2️⃣ List on the high-authority directory for your profession. Zocdoc for doctors. Opencare for dentists.

for physio, chiro, and mental health. It lifts your Google and AI ranking too.

1️⃣ An affiliate network. Insurance referrals from a network of clinics with agreements with insurers and employers. Too hard to do solo.

PainHero does 1 and 2 for you.

We get patient referrals from insurance companies and employers.

And even AI, because PainHero has more domain authority and traffic than your clinic website.

But we only take a few clinics per profession in each city.

Click below to see if yours qualifies:

https://painhero.ca/join/

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Vancouver, BC

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