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10/01/2026

That conversation you keep putting off? It could be costing your practice more than you think.

In Episode 174 of DentalBytes, I’m joined by Mark Raffan of Summit Crown Advisory for a candid conversation about leadership friction—the unclear expectations, avoided conversations, and unresolved tensions that can quietly hold a dental team back.

We’ve all heard it: “I don’t want to upset them.” “What if they leave?” “It’ll probably work itself out.”

But the longer we leave things unspoken, the more room there is for frustration, confusion, and office drama.

Mark and I get into:

- Why difficult conversations get harder when we avoid them
- How to build accountability around clear expectations
- Why leadership is a skill you can learn
- What owners still need to do after hiring a practice manager
- The challenges of working with family
- Why the values on the wall need to match what happens in the practice

One idea that stayed with me: before deciding you have a people problem, make sure people actually know what’s expected of them.

**DentalBytes Episode 174 premieres Thursday, October 1 at 11 a.m. Pacific.**

If you own, manage, or help lead a dental practice, this one’s for you.

10/01/2026

Many believe leadership is just a set of skills to be learned. While skills are important, the true foundation of effective leadership is unwavering self-belief. Cultivate that inner confidence, and your ability to lead will follow.

09/30/2026

Struggling to start tough talks? The silence is often the hardest part. Learn simple, specific words that make initiating these conversations surprisingly easy. Take control and connect.

09/29/2026

Mastering leadership means mastering communication, alignment, and influence. These three pillars are not separate; they work together to drive effective leadership and impactful results. Understand their connection.

That conversation you keep putting off? It could be costing your practice more than you think.In Episode 174 of DentalBy...
09/29/2026

That conversation you keep putting off? It could be costing your practice more than you think.

In Episode 174 of DentalBytes, I’m joined by Mark Raffan of Summit Crown Advisory for a candid conversation about leadership friction—the unclear expectations, avoided conversations, and unresolved tensions that can quietly hold a dental team back.

We’ve all heard it: “I don’t want to upset them.” “What if they leave?” “It’ll probably work itself out.”

But the longer we leave things unspoken, the more room there is for frustration, confusion, and office drama.

Mark and I get into:

- Why difficult conversations get harder when we avoid them
- How to build accountability around clear expectations
- Why leadership is a skill you can learn
- What owners still need to do after hiring a practice manager
- The challenges of working with family
- Why the values on the wall need to match what happens in the practice

One idea that stayed with me: before deciding you have a people problem, make sure people actually know what’s expected of them.

**DentalBytes Episode 174 premieres Thursday, October 1 at 11 a.m. Pacific.**

If you own, manage, or help lead a dental practice, this one’s for you.

MarkRaffan

We can only make so much of a difference with our own two hands. Education makes that impact exponential.For Episode 173...
07/20/2026

We can only make so much of a difference with our own two hands. Education makes that impact exponential.

For Episode 173 of DentalBytes, Marc joined Dr. F***j Edher at the BC Dental Study Club headquarters for a conversation about building something bigger than yourself.

We talk community, clinical education, leadership, team alignment, healthy competition, work-life balance, evidence-based dentistry, and the ways F***j is using AI to multiply his productivity.

The BC Dental Study Club has now grown to more than 3,500 members, but the real story is the purpose behind that growth: helping clinicians learn together, treat patients better, and feel less alone in the work.


dentistry

Episode 173 goes live Friday, July 24 at 4:00 p.m. PT.

***jEdher

07/06/2026

Imagine walking into your own practice as a patient. This 30,000-foot view is crucial. It's the difference between seeing a property's potential profit and missing it entirely.

Dentistry is a people business and growth starts long before the patient sits in the chair.In Episode 172 of DentalByte...
07/06/2026

Dentistry is a people business and growth starts long before the patient sits in the chair.

In Episode 172 of DentalBytes, Marc sits down with .geier , founder of The Practice Growth Institute, to talk about what it really takes to build a stronger, healthier, more scalable practice.

They cover:

✅ Patient-first systems
✅ Team training
✅ First impressions
✅ Practice environment
✅ Financial discipline
✅ Leadership
✅ Burnout and isolation
✅ Scaling beyond the doctor’s chair

Jay brings nearly three decades of perspective to a conversation that every practice owner should hear.

If your practice feels busy, stretched, or stuck, this episode is a reminder that growth starts with clarity — and with the people inside the business.

🎧 Episode 172 is Friday July 10th

06/29/2026

Don't let assumptions about a patient's financial situation cloud the best treatment plan. Present the ideal, long-lasting option first, then let the patient decide. Partnering with a great lab ensures you can showcase all possibilities effectively.

06/28/2026

Doctors aren't intentionally causing distress, but the relentless cycle of treating patients while focusing on complaints creates a deep, unintended emotional toll. The bad memories overshadow the many people helped.

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