21/05/2026
ON ''RIGHT NOW'' DEMANDS AND WHY I QUIETLY STOPPED WALK- IN APPOINTMENTS
There's a principle drummed into anyone who's ever sat through a business course: you adapt to meet your clients needs. And fair enough. One of the most consistent things I hear — from pretty much everyone — is that waiting times are too long. We're all busy. Time is scarce. Every hour spent in a queue is an hour not spent doing something that actually matters.
So it might seem odd, then, that I've started saying no to the "I need to be seen RIGHT NOW" requests. I suspect this has made some people rather cross. Here's my thinking.
Right now, there are probably small babies in my waiting room due for their vaccinations. You cannot bring a five-year-old with a cough and plonk them next to a six-week-old infant. It's not a bureaucratic objection. It's just not safe !
And after that? There's almost certainly someone who rang two weeks ago, arranged childcare, took time off work, and is sitting waiting for their slot. Delaying their appointment because someone else can't wait isn't fair. Their time is not worth less than yours.
There's also the question of what rushed medicine looks like. I don't do my best work under that kind of pressure. Nobody does.
Here's what we actually do instead: every morning and every afternoon, I keep slots back. Reserved. Not bookable in advance. Specifically for people who need to be seen that day. Ring us, and we aim to get you in within two to four hours.
It's not perfect and sometimes it falls short, and when it does, I'm genuinely sorry. But every decision I make has to hold the wellbeing of everyone in my care at its centre — not just the person who got there first, or the one making the most noise for that matter . That's the job.