05/09/2026
**There's something we'd like everyone to remember.**
The person behind the pharmacy counter didn't cause your medicine to be out of stock.
They didn't make your GP send the prescription incorrectly.
They didn't decide how long a hospital discharge prescription would take.
And they certainly aren't deliberately making you wait.
What they ARE doing is trying to help.
Community pharmacy teams are working under enormous pressure while providing more healthcare services than ever before.
Most patients are incredibly kind and understanding.
Unfortunately, pharmacy staff can also experience shouting, swearing, threats and abuse simply for trying to do their jobs.
Please remember there's a person on the other side of the counter.
We will always do everything we reasonably can to help you.
All we ask for in return is a little patience and respect.
Kindness costs nothing.