05/09/2026
This week had me running through 3 rooms in someones house after hearing the words "I'll just get my card!"
Those words I must have heard hundreds of times over the years whilst Ive been visiting someone in their home ...the only difference being that the callers are becoming more and more convincing now.
This week it was "White Goods Renewal Insurance". They had 24 hours to renew their policy or the white goods would be removed. .....Funnily enough, as I grabbed the phone...they disconnected the call and Frank still has his washing machine as we speak.
Im all for retaining loved ones Independence, them having their handbag/ wallet with their own cards in and the odd fiver, but do they really need access to their bank account so freely? Especially if deterioration/Dementia/Alzheimers is present?
Its not about retaining their independence, its about keeping them SAFE.
Believe me, these callers are experts at manipulation & will rush someone to make an immediate payment ..and theres not a thing you can do once that transaction has gone through.
No trace...no refund.
If you are fortunate enough to be present when one of these delightful people call your loved one, - and you are unsure of the authenticity..
‼️ Tell the caller you need to verify the call. If its genuine, they will hold.
Call 📞 159 from your own phone and this connects you to straight to their Bank through a government checking service....( alot quicker than dialling their Customer Services !)
🤔 Alternatively, question NOW, - is it SAFE for them to have access to their bank card / bank statements ?
We all want our loved ones to keep their Independence, I certainly promote this constantly! ...but theres a fine line to also keeping them safe 💛