Adelaide Medical Centre, Andover

03/06/2026

Hampshire Hospitals Foundation Trust (HHFT) are planning some upcoming changes to their outpatient clinic service. As part of this, our Practice is working alongside other local health organisations to ensure that the patient voice is represented.

As a patient of the Practice, if you would like to participate in providing some feedback on your experiences or providing some suggestions then please take this short survey.
https://www.adelaidemedicalcentre.co.uk/2026/05/28/hospital-outpatient-appointments-have-your-say/

13/05/2026

On National Receptionist Day, let’s take a moment to appreciate the incredible work of our receptionists who play a vital role in ensuring the smooth functioning of GP practices everywhere.

From greeting patients to managing appointments and inquiries, our receptionists are the friendly faces and helpful voices that guide patients through their healthcare journey. Here's why they're so important:

👩‍💼 First Point of Contact: Receptionists are often the first point of contact for patients, providing them with essential information and assistance to meet their healthcare needs.

📞 Appointment Management: They efficiently manage appointment schedules, ensuring patients receive timely care and support.

🔍 Information Resource: Receptionists provide valuable information about services and resources available, helping patients navigate the healthcare system.

💬 Communication Hub: They facilitate communication between patients, healthcare providers, and other staff members, ensuring coordination of care.

🌟 Patient Experience: Receptionists contribute to a positive patient experience, fostering trust and confidence in the practice.

Today, and every day, let's show our appreciation for the dedicated receptionists who play a crucial role in delivering quality healthcare services 💜

22/04/2026

13/04/2026

A big thanks to all those who completed our patient survey back in January.

You can read about the findings and our responses here 👇🏻

Dear Patients, Thank you to those of you who completed our latest patient survey. We are pleased to share some positive findings and keen to address some of the issues that were identified to help to…

24/03/2026

For some of us, sunny ☀️ weather = hay fever 🤧 if you are a sufferer, remember to start preparing early 🌸 🌿

Anti histamines including Fexofenadine, eye drops 👁️ and steroid nasal spays 👃 are all available over the counter without the need for a prescription 💊

Please see your local Pharmacist for further advice in the first instance 🏪

Plenty of handy advice here: https://www.allergyuk.org/about-allergy/types-of-allergies/hayfever/

19/03/2026

We are getting a high volumes of calls into the Practice relating to meningitis vaccines. We understand the anxiety related to this given the sad news about the outbreak in Kent.

Please see our news article on our website for the most up to date information.

If you are concerned about your vaccination status please first check your NHS app which contains this information. If you are still unsure then please send us an eConsult and we will check your record for you.

All patients who are overdue a meningitis B vaccine have been proactively contacted.

A patient helpline, run by UKHSA, is now also available. Patients can phone 0344 225 3861, Monday to Friday from 9am to 5pm, if they have no symptoms but are concerned they have been in contact with a confirmed case or have a general enquiry 💜

14/03/2026

Our GP Reception team do such an important job. From phone calls to prescription management, arranging appointments, emails, eConsults, sorting out samples, dealing with letters, paperwork and everything in between!

This short video sums up the challenging situations they frequently encounter whilst trying their hardest to help navigate people to the right part of the system to get the help they need.

We are constantly trying to improve all our services including our call waiting times and for those who want to try it out, we are currently also temporarily trialling an AI Receptionist to support with this.

Thank you for always being polite and respectful towards the team - they are here to help 💜

Receptionists are not ‘just admin’ — they are patient advocates, navigating complex systems to get people the care they need. They are the gateway to the cli...

11/03/2026

We firmly believe in both the benefits of physical activity and getting outside, particularly on a sunny day ☀️

Some of our team chose an active lunch break today with a few laps of Vigo Park in between their clinics🚶🏼‍♀️if you see us next time give us a wave! 👋🏻

04/03/2026

Dr Bev Scowen will be retiring at the end of March after many happy and dedicated years of service to the practice.

Dr Scowen leaves a strong legacy built on professionalism, kindness and an unwavering dedication to patient care.

While we will greatly miss her, we are extremely grateful for her years of service and for the lasting impact she has had on both our team and the wider community 💜

Read the full post here:

https://www.adelaidemedicalcentre.co.uk/2026/03/03/dr-beverley-scowens-retirement-notice/