22/06/2026
The power of listening.
Imagine this:
Your alarm didn’t go off, you wake up late, rush around, cursing yourself for not double checking your alarm. You jump in the car to go to work, and hit all the rush hour traffic, you sit there stewing getting more and more worked up, thinking about what you can tell your boss, how annoying it was that you didn’t check your alarm or check the traffic route before you set off, how you could’ve gone a different route to work.
You finally get to work and see a colleague, you start telling them about your nightmare morning, they quickly interrupt saying never mind you’re here now, don’t worry about it just get on with your work. Feeling shut down you go to your desk and start to do your work, you start to tell the person next to you about your morning, they start giving you solutions, the alarms you should try, the traffic app you should download and maybe you could work through your break to make it up, but these are just frustrating, you know what went wrong and how to fix it already!
Your boss comes in and sees you, they ask why you are late, you explain your morning, and apologise, they tell you its not good enough, you should’ve checked your alarm, you should’ve left earlier. You leave the conversation feeling utterly deflated, angry, frustrated.
I wonder how many times we could apply this scenario to a situation involving our children, I know I can, especially with my teenagers, if they make a mistake and tell me about it, I’m often quick to tell them what to do next time or how they should’ve done it, when really they have probably already worked those things out. This isn’t going to make them feel any better, in fact it is just going to cement those thoughts they may already be having about how they can’t do it, they aren’t good enough, while it may also make them less likely to come to me next time.
Going back to the scenario, now imagine going in to the staff room, getting a cup of tea and sitting down with another colleague, they ask how you are, you start to tell them about your morning, they sit with you, they listen, looking at you, nodding, grimacing, or occasionally saying “oh no”, when you’ve finished they sigh and say “wow that sounds like a tough morning how frustrating!” I imagine your shoulders may relax, you may let out a big sigh yourself, but most importantly you may feel heard, understood, valued.
Sometimes in our difficult moments we don’t need advice, told not to worry or shutdown, we need acceptance, someone to listen.
Children and young people need the same, if not more as they have not yet got the skills to regulate or control their emotions fully. Listening to their story, fully without interruptions and then naming the feelings that come from it can help them to understand their emotions and then they may begin to be able to manage them.