10/08/2026
Good evening everyone 🌻
I just wanted to take a moment to clarify my invoicing and payment policy moving forward.
Over the past few months, I’ve unfortunately had a number of invoices remain unpaid beyond their due date, with some payments becoming more than 14 days overdue.
I completely appreciate that things can occasionally be overlooked or delayed, and I’m always happy to discuss any genuine issues with an invoice. However, as a small business, timely payment is extremely important. I provide my time, care and services throughout the month, and my invoices are sent in advance with the expectation that payment will be made by the 1st of the following month.
Just as employees reasonably expect to be paid on time for the work they have completed, I also need to be able to rely on payments being made within the agreed timeframe.
I’m more than happy to send a friendly reminder if a payment is missed, but I don’t feel I should regularly have to follow up for payment for services that have already been provided.
From 1st September 2026, a 10% late payment fee will be applied to overdue invoices. This is not something I want to introduce, but unfortunately, late payments have an impact on my own business and financial commitments.
If there is ever an issue with an invoice, or if you need it resent or require any additional information, please don’t hesitate to contact me. I’m always happy to help and would much rather resolve an issue promptly than have a payment become overdue.
I will also be introducing a three-strike payment policy. If an account has three late payments across three separate months, I reserve the right to review and terminate the agreement/contract going forward.
I genuinely value all of my clients and appreciate your continued support. This policy is simply to ensure that payments are made fairly and consistently, allowing me to continue providing the high standard of service and care that I can.
Thank you very much for your understanding and cooperation. 🫶🏼
