Patford House Partnership

01/06/2026

Dear Calne Community
A recent patient experience that has been brought to our attention and we are so sorry to hear of the frustrations and disappointment described in today's Facebook post.

At Patford House Partnership, we are committed to ensuring that every patient is able to access care, whether they are able to use digital services or not as in the case described in the earlier post.

It is our responsibility to provide appropriate support and alternative options at all times to all patients. An urgent review is underway to ascertain what happened in this instance. We will ensure we identify the patient concerned, and we will ensure he is booked promptly for the most appropriate service for his needs.

We are grateful to those who have spoken up and shared their concerns with us.
Feedback, even when difficult to hear and read, is invaluable in helping us improve the service we provide to our community.

Once again, we offer our sincere apologies.

Julie Taylor
Practice Manager
Patford House Partnership

28/04/2026

Patford House Partnership
Patient Participation Group (PPG) – Meeting Agenda
Date: Tuesday 28 April
Venue: Beversbrook Medical Centre
________________________________________
1. Welcome
• Welcome and introductions

2. Attendees and Guests
• Isaac Moyes – IT Manager, Patford House Partnership
• Marylin Adams – Patient, Northlands
• Hugh Pilcher Clayton – PPG Chair, Northlands

3. Apologies
• Ken Watson

4. Minutes of the Last Meeting
• Review and approval of the previous meeting minutes

5. Matters Arising
• Follow up on any actions or questions from the last meeting

6. AI Receptionist – Proposal and Discussion
• Introduction to the idea of an AI Receptionist
• How it might work
• Discussion of benefits and concerns from a patient perspective

7. Communications Update
• Update on communications with Northlands
• Communications across the Primary Care Network (PCN)
• How effectively information is reaching patients

8. PPG Newsletter and Patient Engagement
• Ideas for the PPG newsletter
• Featuring a member of staff to help patients put a face to a name
• Recognising and celebrating staff contributions

9. Surgery and Online Services
• Patient experience of same day appointments via Patches
• Recent changes to systems or processes
• Keeping website information accurate and up to date

10. Facilities and Future Plans
• Update on the new surgery
• Discussion of alternative ways to improve existing facilities

11. Any Other Business

12. Date of Next Meeting

17/03/2026

Here at Patford House partnership we are committed to providing safe, high‑quality care.
The Care Quality Commission (CQC) is currently reviewing feedback about our service, and they welcome comments from patients, families, and carers. Please scan the QR code or click the following link: https://www.cqc.org.uk/give-feedback-on-care/start?id=GFOCPC

12/03/2026

Calne: Residents invited to help shape future of local health and care services - Calne News Health

11/03/2026

🏃‍♀️🏃‍♂️ Join Calne Running Club's Sofa to 5K course - sign-ups now open!

It's ideal for complete beginners and those returning back to running after injury. The course is fun and engaging, and will culminate in a celebration parkrun (with bespoke medal!) in June.

Costing £30 for the 8 weeks of coaching, you'll be put through your paces by UK Athletics-qualified coaches Denise and Simon Nott.

Starting on Thursday 23 April, we'll meet and train at Beversbrook Sports Centre from 7pm to 8pm. You'll be supported by our friendly group of Calne Running Club members, and after the course, have the opportunity to become a member for a discounted cost.

We hope you'll join us - we'd love to see you there!

Learn more and sign up on our website: https://calnerunningclub.co.uk/beginners-course

And let us know if you have any questions!

11/03/2026

St Mary’s Church launches ‘Tenner for the Toilets’ fundraising appeal - Calne News

10/03/2026

Calne & District Link Scheme is a volunteer organisation offering help and assistance for those in need in the SN11 postcode area. Our scheme is funded by donations and we are grateful for all donations received.

09/03/2026

Think pharmacy first!

Your pharmacist can now provide treatment or some prescription medicine, if needed, for seven common conditions, without you seeing a GP.

nhs.uk/thinkpharmacyfirst

09/03/2026

Measles can spread easily. We're advising those who missed out on vaccinations during childhood that both MMR and meningitis catch-up vaccines can be given at any age

Visit https://www.nhs.uk/vaccinations/mmrv-vaccine/ for more information.

08/03/2026