19/08/2026
Some more fantastic feedback from our trainer going out to Oakview Care Home in Birmingham
Thank you once again for your team coming to oak view care home to do the training for dementia interpreter
Staff Feedback
Staff described the experience as "a great experience" and said that it gave them a much better understanding of what residents may experience from their perspective.
Staff particularly commented on how difficult it was to concentrate when several noises were happening at once and how confusing the altered vision was when wearing the glasses. Staff reflected that tasks which are simple and routine for them can become difficult, frustrating and overwhelming for a person living with dementia.
Staff also discussed how the experience made them think about how they approach residents, particularly when asking someone to complete a task. They recognised the importance of slowing down, giving clear and simple instructions, allowing residents additional time to process information, reducing unnecessary noise and distractions, and providing reassurance and encouragement.
Impact on Practice
Following the training, staff were encouraged to consider the person's experience rather than focusing solely on the task that needs to be completed. The training reinforced the importance of:
• Using a calm and reassuring approach.
• Speaking clearly and using simple language.
• Giving residents sufficient time to process information and respond.
• Avoiding rushing residents.
• Reducing unnecessary background noise where possible.
• Being aware that changes in vision and sensory processing may affect how residents experience their surroundings.
• Supporting residents who may shuffle or move differently without making assumptions about their abilities.
• Providing reassurance when a resident appears confused, distressed or overwhelmed.
• Maintaining dignity, patience and compassion during personal care and everyday activities.
• Adapting the environment and staff approach to meet the individual's needs.
Kind regards
Lisa Sutton
Deputy Manager
Oakview Care Home