Rett Syndrome and us

12/04/2026

Hi, not a usual post but I’m hoping the power of social media can help us 🙏🏼 would appreciate if you could share this so we can get some advice.

So it’s a long story but as we all know poppy has Rett syndrome, epilepsy and global developmental delay. Due to the nature of Rett syndrome poppy is very limited mobility wise, she relies on a wheelchair when out and about, if she’s in familiar surroundings she is more steady on her feet but falls multiple times a day. She can’t climb or use stairs purposefully. She’s completely non verbal, can’t communicate only through emotions. She weighs 27kg so we have to carry her up and down the stairs and in February we actually had an incident where she fell at the top of the stairs, knocking me down and I hit my head off the wall, luckily nobody was seriously harmed!

Anyway, we are having extreme difficulty due to our housing situation, we were originally in a 2 bed mid terraced house that was valued as not being able to be adapted, we were told by OT and the council that we would either have to find a house that is suitable for adaptation or already adapted.

In October 2025 we were given a house with all space for possible adaptions and this was always discussed through the whole process that poppy needs these adaptations everyone was on board (or so we thought) the HEART referral was put in place, they told us they don’t deal with under 18’s so all advisories were sent straight to capital projects we received the letter of next steps and waited. After a months we were told we’re on the waiting list ready for the adaptations to start.

We finally felt like we were getting somewhere.

4 days later I had a phone call from the housing officer saying “have you received your letter that all adaptations have been denied, we are going to have to find you an already adapted property suitable for poppy either through a management move or bidding” I still haven’t received this letter. I phoned capital projects again and they said they haven’t been denied but they’ve been advised to pause everything by the housing department. But we have been told again we will receive the letter and have to move. The housing department have basically said that we shouldn’t have been given the property and it’s on them but they don’t give properties out now that need major adaptations. So basically we are paying for somebody’s mistake.

The house we were given shouldn’t have been given to us at the time as there were 28 separate repairs that needed taking place. Whilst these were being carried out we were very cooperative, paid rent etc. we’ve now spent an upwards of £6,000 doing the house up (when I say it was given to us with blood splatters up the walls, I wish I was lying) and now they’re telling us that we’ve spent all that money for no reason and have to start all over again.

Also to add, when we did move in eventually in November it took 3 months for Poppy to settle as this was a massive change for her to deal with. It caused a major change in her behaviour, which was a traumatic time for all involved.

We feel completely let down and don’t know where we stand.

Do we have any rights here? Has anyone been through anything similar or recommend where we could get advice?

Thanks
Becky x

11/02/2026

Poppy’s dad Taylor is running in the London Marathon to raise money for Rett UK

Rett UK gives continuous support to families affected by Rett syndrome and are such a friendly, warm and welcoming charity! They have supported me through the past 2.5 years of Poppy’s diagnosis, pointing me in the right directions and helping me get the best for Poppy.

If you have any spare cash, taylor would be grateful if you could donate and get him to his target.

Thank you 💜

About us The London Marathon has become an annual, inspiring and colourful fixture in the world’s sporting calendar since the inaugural race on 29 March 1981: a celebration of fun, fundraising and fan

10/02/2026

Hey everyone, long time no speak 💜

It’s been almost a year since I posted on here and what a year it has been! Poppy’s now a proud big sister to little Lottie, at first she loved her, then went through a stage of “oh wait she’s actually staying” to now she adores her and completely interactive with her!

We’ve also moved house, the amount of blood sweat and tears that has gone into making that house a home is ridiculous! Now we are waiting for the adaption works to be approved/denied so then we will know where we stand and wether we have to move again or try and self fund it..

What a long process it is, someone said to me once “I bet they the local authority really look after you” and my reply was do they b*llocks, unfortunately we aren’t the only family that will reply this either! For the past 2.5 years they’ve sent me on a wild goose chase, telling me to do this and that, then when I do what they ask it’s all changed again and I need to do something else. They don’t care that much that when I’ve explained to them Poppy’s 27kg and we are still having to carry her up and down the stairs and that I’ve almost dropped her or fell down the stairs with her in my arms a handful of times, they almost don’t reply 🤣

There’s a little bit of a life update for you, apart from that we are doing great, Poppy’s loving school as always and everyone in the school knows her apparently.. no shock!

Love becky x