TA CARE

19/06/2026

Just to help you understand your options, there are two main ways you can receive care from TA Care:

1. Direct Payments – The Local Authority pays your approved care funding onto a prepaid card. We then invoice you for the agreed care, and payment is made using those funds.

2. Penderels Trust (Managed Account) – The Local Authority can arrange a managed account through Penderels Trust. They handle the administration and payments on your behalf, so there is very little for you to do. We invoice Penderels Trust directly, and they pay us from your approved care funding. You will not need to manage invoices or paperwork, although they may occasionally contact you to ensure everything is running smoothly.

In both cases, the amount of funding you receive from the Local Authority remains the same. TA Care charges the same rates as your current provider, and we only charge for the care that has been agreed and approved.

There are no hidden fees or unexpected charges. Any changes to care hours or funding must first be agreed with the Local Authority. Everything operates in the same way as it does with your current provider, with the added benefit of TA Care's focus on reliability, communication, and high-quality care.

If this has been explained differently to you, or if you have been given any information that concerns you, please feel free to email us at [email protected]. We will be happy to discuss it with you, clarify any misunderstandings, and help resolve any concerns you may have.

27/04/2026

14/02/2026

Universal Home Care Ltd is a relatively new care provider, established approximately two years ago, and led by two partners who together have over 30 years of combined experience in the care sector. One of the partners also serves as the Registered Manager, as we believe in taking direct responsibility for our clients, reflecting our strong commitment to high-quality, person-centred care.

Our leadership team brings extensive practical knowledge, and we are proud to have qualified nurses within our care team who provide clinical oversight, supervise staff, and ensure the consistent delivery of safe and reliable care.

We have robust systems in place for audits, checks, and quality assurance, giving families peace of mind that their loved ones are receiving safe, consistent, and compassionate support.

Although we are a growing company, we have already built a strong reputation within the community and are proud of the excellent reviews we have received. Our focus remains on delivering care with dignity, respect, and professionalism at all times.