Market Street Medical Practice

06/08/2026

Please see the link below for a current vacancy within our Primary Care Network for a General Practice Assistant.

The vacancy is advertised as full-time but all hours will be considered.

For any hospital staff wanting a small handful of hours taking bloods, carrying out ECGs etc whilst gaining GP practice experience, this would be a great opportunity.

Please share.

To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose.

05/08/2026

Thank you for your patience.

We are now back as normal, the electrician has fixed our electrical problem.

05/08/2026

We are currently experiencing some technical difficulties, we are currently without power, we have an electrician coming within the hour.

Please if you have an emergency during this period please contact 111 present to A&E or to a pharmacy

We will keep you update on here

24/07/2026

Yesterday we said goodbye to one of the familiar faces at MSMP our Julie. For 21 years she has been loved by us all and well loved by many of our patients for her kind and caring nature. She will be missed. We wish you the best of luck your new job.

15/07/2026

Todays a sad day, our lovely Sue is retiring after 21 years working at the surgery. A huge thank you for all the years of hard work.

It’s been an absolute pleasure to work with you and we hope you have a wonderful retirement.

Love from all your friends at Market Street🥰

06/07/2026

We will be closed Thursday 9th July from 1pm for training. We will re-open 8am Friday 10th July.

If you need clinical assistance during our closure, please contact NHS 111.

For all admin issues, you can still send admin related triage forms by using the app or the website.

Thankyou
The Market Street Team

06/07/2026

We have now completed our first month with the new triage system. Thank you to all patients who have used this new system, for your patience, whilst our team has found their feet with our new way of working.

We are really pleased with how the last month has gone. We have seen a big reduction in call waiting times, which was a constant point of concern from patients and a much better management of the finite number of appointments we can offer. Wait time for a GP appointment has reduced dramatically.

Management and GPs have met regularly to discuss issues and make tweaks where needed. We have training scheduled this Thursday afternoon to feed this back to the wider practice team.

In the slides attached are the outcomes to a recent survey we did to gather feedback. We will do something similar in the coming weeks to continuously monitor the rollout.

The new system is far from perfect but from feedback of both patients and staff, it feels like a step in the right direction, one that we promise to continue building on to improve further.

Whilst I appreciate this post will likely generate comments, feedback is best given directly to the practice so we can have a discussion about your personal experience. Please don't hesitate to get in touch if there have been any issues you'd like to discuss further, either by popping in or calling 01229 462591.

02/07/2026

01/06/2026

Our new total triage system went live today. Thankyou for everyone's patience who has used the service today. We will be sending out a feedback form at the end of the week and we are grateful for any constructive feedback you can offer.

If you are concerned about the new changes and are unsure how to fill in the form, you are welcome to pop in anytime to reception and they will show you how it works.

Link to the website form: https://accurx.nhs.uk/patient-initiated/A82039

01/06/2026

Further questions & answers about our new system

- How can it be guaranteed people who fill in the form will have an equal chance of getting appointments as those who use the telephone?
- No one will be able to direct book a GP appointment by phone, everyone needs to fill in the form, whether that’s doing it themselves, a friend or relative doing it on their behalf or Reception staff helping.

- PPG – when was the issue discussed, what were the positives and negatives
- PPG meeting was led by Dr Brockbank and our deputy practice manager Lauren. The meeting was held on the 5th May. We will publish the meeting minutes on our website.

- When triaging, how can we guarantee important issues wont be trivialised?
- The GP will be making a decision based on the information provided by the patient. Our advice here would be to ensure you include as much information as possible on your form so the GP can make a well informed decision when deciding on how to deal with your issue.

- Will this mean everything is now online?
- All Nurse and HCA appointments can still be booked via the phone. Our Reception team will still be available everyday for all other queries and support. No other systems are changing other than how incoming medical issues are dealt with.