The Access Card

14/10/2026

We are currently experiencing record demand! To make sure everyone gets their pass in time for their events, our Access Card processing times are currently dynamic and prioritised by event dates. 🎟️

👉 How you can help: Please avoid sending follow-up emails about your application. Sending new messages resets your queue position and delays our response to you!

🚨 Have an imminent visit? If you are travelling/attending an event very soon, email us at [email protected] with 'URGENT ENQUIRY' in the subject line!

Thank you so much for your patience!

Read more about this on our Knowledge Base here:

https://knowledge.accesscard.online/latest-news/understanding-our-processing-times-how-to-contact-support

25/08/2026

💡 Did you know we have a Knowledge Base? 💡

Our Knowledge Base is packed with helpful information about the Access Card, how it works and answers to some of our most frequently asked questions.

Wondering how long your Card will take to arrive?
Want to know how to renew your Access Card?
Need help using your Access Card ID to unlock accessible ticketing options on other websites?

Search our Knowledge Base! We even have step-by-step guides to help you along the way.

🔎 Visit: https://knowledge.accesscard.online/

Using the Knowledge Base could help you find the answer you need straight away, particularly while our email response times are higher than usual.

Can't find what you're looking for? Don't worry! You can still contact us by phone or email and our team will get back to you as soon as possible.

📩 Waiting for an email response?
Please avoid sending additional messages in the same email thread while you're waiting. Each new message resets your position in our queue, which can mean it takes us longer to get back to you.

🚨 Have an urgent enquiry that requires a response within 1–2 days?
Email [email protected].

Please note that this inbox is monitored specifically for urgent matters. Enquiries that are not considered urgent will be triaged and handled through our usual enquiry process.

Thank you for your patience while our team works hard to respond to everyone as quickly as possible.

13/08/2026

Important Summer Service Update!

We’re currently experiencing a particularly busy summer period, with a high volume of Access Card applications, emails and phone calls.

Our team are working hard to process applications and respond to enquiries as quickly as possible. We really appreciate your patience while we work through the increased demand.

📧 Waiting for an email response?
Please avoid sending follow-up emails where possible. Each new message can reset your position in our queue, which may delay our response further. Rest assured, we have received your enquiry and will respond as soon as we can.

📞 Our phone lines are open
Our phone lines remain open during our usual opening hours, although they are currently very busy and you may experience longer wait times.

🚨 Is your enquiry genuinely urgent?
If your application or enquiry requires a response within 1–2 working days, please email the team at [email protected].

Please note that this inbox is monitored specifically for urgent matters. Emails that are not considered urgent will be triaged and handled through our usual enquiry process.

🕐 Opening Hours
Monday–Thursday: 8:30am–4:30pm
Friday: 8:30am–4:00pm

💡 Have a quick question?
You may be able to find the answer straight away in our online FAQs:
https://knowledge.accesscard.online/

Please note that comments on this post are not regularly monitored, so if you need assistance, please contact us through the appropriate channel above.

Thank you for your continued patience and understanding while our team works through this busy period.

24/06/2026

⚠️ NOTICE TO ALL CUSTOMERS ⚠️

We are currently seeing an increase in the use of fraudulent and altered documents.

Please be aware that our staff are highly trained to spot fake documentation and are instructed to strictly refuse any suspicious items.

Attempting to use fraudulent documents may also result in a permanent ban from our services or referral to the authorities.

We appreciate your cooperation in helping us keep our community and services safe and secure. If you have any questions about valid forms of documentation, please check our website or speak to a member of our team!

23/06/2026

https://youtu.be/IuriQpOHmdE

This video features Louie, a long-time attendee of fan conventions, sharing his perspective on the importance of accessibility and community at these events.

Key Highlights:

*The Appeal of Conventions:* For Louie, who has combined-type ADHD, conventions are perfect environments to engage deeply with niche interests alongside others who share the same passions.
*A Safe Space for Expression:* Conventions are described as non-judgmental "safe spaces" where attendees can express themselves through art, gaming, comics, and cosplay.
*The Role of the Access Card:* Louie has used an Access Card for three years, noting that features like the "plus one" system are vital for disabled attendees.
*Improving Accessibility:* The video highlights the partnership between event organizers (MCM and ReedPop) and Nimbus to enhance accessibility.
*Streamlined Ticketing:* Louie emphasizes that integrating accessibility requirements directly into online ticketing systems reduces the "mental load" for disabled people, removing the need for manual phone calls or emails.
*Community Impact:* Enhancing physical and digital access, including creating neurodiverse-friendly spaces, ensures that everyone can participate in the collaborative and expressive convention community.

This video features Louie, a long-time attendee of fan conventions,...

28/01/2026

A random little "meet the team" video from today in the office!

23/12/2025

📣 Important Postage Update 📣

If you receive a confirmation email today and do not upgrade your postage to Special Delivery, please note that your card will not be posted until 5th January.

⏰ Cut-off time for cards to be posted TODAY via Special Delivery is 11am.

✅ Good news: You can still use your ID number even if you don’t have your physical card yet.

22/12/2025

🎄Happy Holidays from the Access Card Team!🎄
We will be taking a short break to celebrate the festive season. Our office will be closed from 2 PM on 23rd December and will reopen on Monday, 5th January.

During this time, we will be monitoring our urgent inbox, but please note that only queries related to the festive closure period will be responded to.

From all of us at Nimbus, we wish you a Merry Christmas and a Happy New Year! Thank you for your continued support. We can’t wait to see you in 2026! 🎅✨

17/12/2025

🎄 A Little Christmas Treat for Our Access Members! 🎁

This festive season, we’ve teamed up with Purpl to bring you something special!
Enjoy 50% off your first year and unlock hundreds of savings designed to help offset the cost of living with a disability.

🎁 Verify your account using your Access Card to unlock the offer.

✨ Use code: ACCESS50
• 50% off the standard price
• Valid for first-year membership only
• Available when you sign up via our link: https://www.purpldiscounts.com/access

12/12/2025

I had to make it a bit more Christmassy.
Merry Christmas from all the Santa's at Nimbus. 😁