28/03/2025
We got some wonderful feedback this week from the family of a service user. This is why we all do the job we do and a lot of our packages come to us from recommendations! A massive well done to all of our team.
I wanted to share some new feedback, and to thank you for your help the other day on the phone, regarding the challenge ### is facing with hospital transport for urgent appointments.
Firstly to say that ### is incredibly happy with the level of care provided, in particular her personal care and that she feels listened to.
Whilst all careers are good, ### has noticed in particular, Beth, both Lauras, Matt, Anthony, Kenny, Claudia and David have had a strong positive impact on her and have stood out to her as being proactive in making use of the full time, actively listening to ### and her needs and ensuring they're met to a high standard. I've personally found Laura M has been extremely helpful, even offering to help me finish general household chores and taking initiative when ### requests are finished. This has been a huge blessing as I struggle to look after the house alongside my other responsibilities.
The office staff have also been extremely helpful and supportive which has made a huge difference to ### trust in care agencies as a whole, as well as making her feel confident that First Prime Care are the best carers she's ever had, in all 20 years of receiving care.
I'd like to emphasise that our overall view of First Prime Care is extremely positive, far surpassing experience with previous care agencies and our expectations.