14/08/2026
A huge well done to Sue in Urology at Bassetlaw Hospital, who has been recognised by a patient for the compassionate care she provided 🌟
In their touching feedback, the patient wrote: "I was diagnosed with kidney cancer in April 2026 and had a nephrectomy to remove the tumour. After this operation I had a catheter inserted and metal staples were holding the five incisions together from the laparoscopy. I struggled a lot with the catheter and was in a lot of pain as I was possibly allergic to the staples.
"Sue agreed to take the staples out at the same time as the catheter removal to save me having to attend 2 separate appointments.
"During my appointment Sue was reassuring and empathetic. I had an unexpected period which I felt embarrassed about but Sue did not make me feel uncomfortable. She knew I was in a lot of pain when the staples were removed and was extremely kind.
"A week later, Sue called out of the blue to ask how I was. I had since developed a UTI which I was trying to ride out and when I informed her of this, she spoke to the consultant on duty and arranged for a prescription of antibiotics to be issued to me immediately which would not interfere with my blood thinning injections.
"Sue's warmth, kindness and genuine empathy was massively appreciated. This was ( is) a time where I was still processing the trauma of my diagnosis and operation, and where I felt emotionally quite vulnerable, and also physically battered and bruised from the procedures I had recently undergone.
"I would like to thank Sue from the bottom of my heart. What was probably a routine appointment for her, made such a huge difference to me and I would like her to be recognised for this."
Thank you, Sue, for providing such compassionate and thoughtful care to this patient – it clearly made a huge difference to them ❤️